Head of Restaurant Excellence & Standards

Role

Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets. This role owns the end-to-end loop:

Standards → Training → Daily Execution → QC/Audits → Coaching → Continuous Improvement

This is a delivery role. You will build what does not exist, implement it fast, and enforce it with managers on the floor.

Scope

• Multi-site café operations (17 outlets)

• Heavy field presence (outlets and production where relevant)

• Direct accountability for standardization, discipline, and consistency

Key Responsibilities

1) Standards & SOP System

• Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.

• Create operationally realistic SOPs and “build cards” for applicable routines.

• Ensure standards are short, visual, executable, and consistently used.

2) Execution System (Checklists & Routines)

• Implement non-negotiable daily/weekly routines across outlets

• Make compliance visible; drive follow-through and accountability.

3) Training & Certification

• Build role-based pathways and certification for all team members.

• Implement assessments and on-floor validation (competence, not attendance).

• Establish retraining and recertification rules for critical standards.

4) QC, Audits & Corrective Actions

• Design and run an audit program: daily manager checks, weekly audits, monthly deep audits.

• Implement corrective action management: assign, track, verify closure, eliminate repeat failures.

• Define critical control points (quality/safety/compliance) and enforce consistently.

5) Program Delivery & Governance

• Pilot in 2–3 outlets, then rollout in waves across all outlets.

• Establish governance: content ownership, update approvals, scheduled reviews, change logs.

• Run a weekly cadence: scorecards, root-cause actions, and clear escalation.

KPIs (measured weekly)

• On-time checklist completion % by outlet

• Training completion + pass rate by role

• Audit score improvement and reduction in repeat non-compliance

• Time-to-competency for new hires

• Reduction in customer complaints / product inconsistency incidents

Candidate Profile

Must-have

• Multi-site F&B experience ( café chains / hospitality groups).

• Proven delivery of SOPs, checklists, audits, and training across multiple locations.

• Hands-on experience implementing and scaling a frontline learning + communications + execution system (e.g., platforms used for digital SOPs, training pathways, assessments, checklists, audits, and outlet-level reporting).

• Field leadership: can coach, challenge, and enforce standards with outlet managers.

• Strong execution discipline: ships weekly deliverables, closes gaps, follows through.

Nice-to-have

• QA/food safety audit experience and strong hygiene control mindset.

• Experience leading rollout programs (pilot → wave deployment).

• Experience operating in GCC/UAE frontline environments.

Working Style

• Field-first. You spend time where the work happens.

• You simplify. You standardize. You enforce.

• You deliver measurable improvement quickly.

How to Apply

Submit your CV and answer:

1. What multi-site F&B group did you build standards for, and how many locations?

2. What operating systems did you implement (SOPs/checklists/audits/training), and what measurable results did you achieve?

3. Which frontline platform/system did you implement to manage SOPs/training/checklists, and what adoption/compliance results did you drive?

4. What would you deliver in your first 30 days in this role?