HEAD OF RETAIL PRODUCTS

1. Product Strategy, Development & Management
   

· Lead development and management of:

• Retail Assets (Loans, Mortgages, Overdrafts, Govt Schemes)
  
• Liabilities Products (CASA, Savings, Term Deposits)
  
• Digital Products (Mobile, Internet Banking, Agency Banking, WhatsApp banking)
  
• Cards (Debit, Credit, Prepaid)
  
• Bancassurance products
  

· Define and execute product strategy aligned to business goals

· Oversee full product lifecycle (design, launch, enhancement, retirement)

· Ensure compliance with regulatory and governance frameworks

· Develop business cases and financial models for all product initiatives

• Monitor market trends, fin-tech innovations, and competitor offerings
  

· Drive growth across:

o Loan book and deposit base

o Digital adoption and transaction volumes

o Card issuance and usage

o Fee income from investments, custodial, and bancassurance

· Manage product pricing, margins, and profitability

· Optimize balance sheet performance and cost of funds

· Provide insights to ALCO on pricing, liquidity, and portfolio mix

· Partner with Retail, Corporate, and Branch Network to drive product uptake

· Support sales strategies, campaigns, and cross-selling initiatives

· Build strong partnerships with:

o Insurance companies (bancassurance)

o Asset managers and custodians

o Fintechs and payment networks

· Champion customer-centric product design and delivery

· Ensure ontime product and project delivery

· Leverage customer insights, NPS, and analytics to improve offerings

· Drive innovation in digital banking, cards, and investment products

• Ensure seamless and intuitive customer journeys across channels
  

· Lead digital transformation of product offerings

· Optimize delivery through mobile, internet, USSD, and agency channels

· Oversee cards ecosystem (issuance, usage, partnerships, schemes)

· Work with ICT to ensure system stability, scalability, and innovation

• Identify automation opportunities to improve efficiency
  

· Ensure adherence to regulatory requirements, BOT, KYC/AML standards, and internal policies

· Act as first line of defense for product-related risks

· Monitor product performance for operational, credit, and fraud and reputational risks

• Address audit findings and implement corrective actions
  

· Prepare and analyze comprehensive product performance reports

· Track KPIs including growth, profitability, usage, and customer metrics

· Provide actionable insights and recommendations to senior management

• Support reporting for committees (ALCO, Product Committees, Board, etc.)
  

· Build and lead a high-performing, cross-functional product team

· Coach, mentor, and develop team members

· Set clear objectives and conduct performance reviews

• Foster a culture of accountability, ownership, and innovation​
  

Requirements

REQUIREMENTS:

• Bachelor’s degree in Business Administration, Finance, Economics, or related field
  
• Master’s degree (MBA) or relevant professional certification is an added advantage
  
• Minimum 8–10 years’ banking experience, with at least 5 years in Product Leadership
  

• Experience in Digital Banking, Cards, Investments, or Bancassurance is highly desirable
  

· Deep understanding of Tanzanian banking industry and regulatory environment

· Proven experience in product strategy, lifecycle management, and innovation

· Strong analytical, financial modeling skills and commercial acumen

· Knowledge of digital ecosystems, fin-tech partnerships, and payment systems

· Customer-centric mindset with strong UX appreciation

· Business planning and project management skills

· Excellent stakeholder management and communication skills

• Strong leadership and team development capabilities