Head of Retail Solutions (f/m/x)

Within Douglas Group Technology, the Store Technology area enables everything that happens in our stores: from checkout and payment to store operations, workforce planning and in-store infrastructure. Our goal is a seamless, reliable store experience for customers and colleagues across all markets.

We are looking for you to take full ownership of store technology, set the vision and priorities for the area and build an organisation that makes its own decisions within its mandate. You will orchestrate the contributing technology teams and act as the partner of the business for operations, quality and continuous development. Do you want to shape how technology drives the future of our stores? Plenty of room to build, decide and grow is waiting for you.

TASKS WITH IMPACT

• You own the product portfolio Store Sales & Experience, Store Management and Store Platform and set the roadmap and priorities together with the business owners
• Availability, quality and lifecycle of all store services are in your hands, and you define service level agreements with measurable key figures
• As the central technical contact for store processes, you translate their requirements into product decisions
• Together with the business, Infrastructure and Integration, you define architecture and standards for applications, devices and connectivity, consistently applying a fit-to-standard approach for SAP and software as a service
• Steering the budget for operations and change, contracts and external service providers, you ensure cost transparency for every product
• Within the S/4HANA programme, you represent the stores’ requirements for inventory, goods receipt and returns and prepare your area for rollout and operations
• Leading team leads as well as product and service owners, you clarify roles and decision rights and build technical depth and ownership within the team

YOUR SKILLS

• You bring extensive leadership experience in technology within retail, ideally in leading a department or a product organisation
• In-depth knowledge of store business and store technology, including point of sale, store operations, inventory management and infrastructure, forms the basis of your work
• Ideally, you have experience with SAP and cloud-based standard software as well as with release and vendor management
• Proven experience in steering business and technology teams with responsibility for service level agreements and budgets
• Strategic roadmaps are something you develop and translate into concrete implementation steps
• With your technical understanding, you make well-founded architecture and product decisions together with your teams
• Confident communication in German and English, including negotiations with stakeholders and service providers, rounds off your profile