Head of Sales Operations and Enablement - Gamma Business

A bit about us At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.

What is the role responsible for?
The Head of Sales Operations & Enablement leads Sales Operations, Enablement, Sales Support and Breadth Accounts for Gamma Service Provider. The role creates the discipline, insight and capability to sustain 5x qualified pipeline coverage, improve conversion and Breadth Gross Margin, strengthen forecasting and deliver scalable reporting, enablement and sales processes.

What will you be doing day-to-day?
Sales Operations, CRM and Forecasting

Own the sales operating framework, including planning, qualification, contracting, handover, revenue realisation, cadences and controls.
Own HubSpot and commercial tools, driving CRM adoption, data quality and pipeline standards that sustain at least 5x qualified coverage.
Deliver trusted reporting and forecasting across pipeline creation, conversion, velocity, slippage, risk and accuracy.
Lead responsive, commercially focused Sales Support with clear service and process measures.

Breadth Accounts Leadership and Growth

Lead the Breadth Accounts team with clear priorities, performance expectations and account disciplines.
Deliver Breadth Gross Margin through segmentation and engagement that improve partner productivity, retention, share of wallet and profitable growth.
Use account reporting and plans to identify trends, risks and opportunities, directing resources to the highest-impact partners.

Performance Insight, Planning and Sales Enablement

Translate targets into measures for revenue, Gross Margin, retention, churn, pipeline coverage, conversion, velocity and forecast accuracy.
Support planning, target setting, account allocation, capacity and incentives, using ROI insight to focus investment.
Own the enablement plan, providing tools, collateral, playbooks and expertise to sell Gamma’s portfolio confidently.
Implement enablement scoring across readiness, knowledge, adoption and commercial application; use the results to guide onboarding, coaching and performance improvement.

Commercial Governance and Continuous Improvement

Govern sales processes from lead management through contracting, handover and revenue realisation, with clear owners, controls and service levels.
Strengthen handovers and feedback across Sales, Product, Commercial, Finance, Legal, Operations, Service, Technology and Regulatory teams.
Remove friction and automate activity to release selling time, increase conversion and improve reporting and partner experience.

Key Measures of Success

Sustained 5x qualified pipeline coverage with clear visibility by team, segment, partner, product and stage.
Improved conversion, stage progression and sales velocity, with reduced slippage.
Delivery of Breadth Gross Margin, partner productivity, retention and profitable growth targets.
Higher enablement scores, evidenced through pipeline, conversion and commercial application.
Accurate, timely reporting with stronger CRM adoption, data quality and forecast confidence.
Improved process adoption, service levels, turnaround, handover quality and selling time.

What you’ll bring

Senior sales operations, revenue operations, commercial excellence or enablement experience in B2B technology, telecoms, wholesale or service provider markets.
Proven ownership of CRM, pipeline, forecasting, reporting, sales processes, playbooks and onboarding.
Strong understanding of recurring and usage-based revenue, Gross Margin, retention, churn and channel models.
Advanced analytical capability using HubSpot or similar CRM, Excel and BI tools.
Knowledge of UCaaS, CCaaS, CPaaS, SIP, voice, mobile, messaging, MVNO or carrier services is advantageous.
Proven people leadership, coaching and accountability across operational and account-facing teams.

What do we offer you?

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Enhanced parental leave

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.