Head of Service Design
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Summary
Leads the design and evolution of CityFibre's operating models, end-to-end services and processes, working across business, technology and network teams on major transformation programmes. Core focus areas: service design, process architecture, customer journey mapping, service blueprinting and process mining, with exposure to ITIL, Lean Six Sigma and BPMN.
Job Description This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week. As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, c…