Head of Software Solutions (Supervisor)

Job Description

• Understands and analyze business issue and data challenges of aligning with user requirement.
• Reviews and analyze requirements, specifications, and business process along with recommendations related to proposed solution.
• Develops functional and system design specifications.
• Fixes related bugs and create report requested by user.
• Arrange project timeline for the overall application system development.
• Coordinate and monitor progress of the system development application project.
• Facilitate and act as liaison towards related business unit to handle and solve problems occur in the IT projects.
• Provide technical knowledge direction, solution and evaluation to assist further enhancement in the application development.
• Identify user’s requirement and current business process.
• Provide alternative solution and modification needed to fulfill the user’s requirement.
• Advice trouble shooting input occurred in the system development application.
• Analyze and verify data reliability to support the system development application.
• Identify various opportunities to increase the efficiency of the business process.
• Conduct minor programming to the application system development process.
• Ensure completeness of the overall application development process and its proper documentation.

• Coordinate with users to monitor current Software/ Information System application development.
• Software administration for basic setup and configuration, and user administration
• Management Support Activities:
o Provide Report to direct Supervisor.
o Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost).
o Perform activities related to Quality Management System.
o Perform additional tasks related to key responsibilities as required by Direct Supervisor.

Requirements

• Bachelor's Degree (S1) in Computer Science, Information Technology, Information Systems, or related fields.

• Minimum 5 years of relevant experience, including experience in a lead role.

• Strong knowledge of Project Management, Software Development Life Cycle (SDLC), Business Process Management, and System Analysis.

• Experience with CRM systems, particularly Salesforce, is highly preferred.

• Knowledge of Salesforce functionalities, customization, integration, and CRM business processes would be a strong advantage.

• Strong analytical, problem-solving, communication, and stakeholder management skills.