Head of Solutions Engineering
You will lead strategic client engagements, develop bespoke solution concepts, and guide customers through onboarding, adoption, and implementation decisions. You will stay hands-on with code, integrations, prototypes, and technical details while helping application teams use Arbitrum technology. You will relay project and developer feedback into product roadmaps and go-to-market strategy, contribute to partnerships, and collaborate with engineering and research teams on platform improvements.
Responsibilities
- Lead strategic client engagements and develop bespoke solution concepts.
- Guide customer onboarding and adoption of Arbitrum.
- Build long-term partnerships with application teams.
- Identify, contribute to, and advocate for strategic partnerships.
- Relay project and developer-community feedback into the product roadmap.
- Help shape go-to-market strategy for new developer-focused products.
- Collaborate with engineering and research teams on protocol and application-layer improvements.
- Own developer success for leading application teams using Arbitrum.
Requirements
- Experience working with fintech companies or financial institutions to improve, modernize, or transform core infrastructure.
- 8+ years of experience in technical roles, ideally in solutions engineering, software engineering, infrastructure, architecture, or similar functions.
- 4+ years of experience leading, managing, and developing technical teams.
- Experience designing scalable, reliable systems and translating technical requirements into implementation plans.
- Understanding of blockchain technology, decentralized networks, smart contracts, rollups, and onchain infrastructure.
- Experience working directly with clients in professional or commercial settings.
- Ability to communicate technical concepts and guide customers through implementation decisions.
- Understanding of blockchain technologies.
- Collaboration skills with internal and external teams.
- Experience writing Rust, Solidity, or Golang.
Benefits
- Remote-first workforce and New York office
- Annual company offsite and team onsites
- Professional reimbursement program
- Medical, dental, and vision coverage
- 401k retirement plan with company match
- Wellness stipend
- Home office setup and ergonomic equipment program