Head of Strategic Support & Fulfillment

We are looking for a results-driven leader to take ownership of our Strategic Support and Fulfillment function. In this role, you will lead end-to-end fulfillment operations, drive data-led decision-making, and empower teams to deliver outstanding service to both internal and external stakeholders. If you thrive in a fast-paced environment, enjoy solving complex operational challenges, and are passionate about building efficient, scalable systems—this role is for you.

In this role, you will lead end-to-end fulfillment operations, drive data-led decision-making, and empower teams to deliver outstanding service to both internal and external stakeholders.

What You Will Do:

• Lead end-to-end fulfillment operations, ensuring efficiency, accuracy, and a seamless experience for stakeholders
• Oversee operational reporting and analytics, transforming data into actionable insights that drive better decisions
• Manage and develop the Strategic Support and Fulfilment team by setting clear goals, monitoring progress, and enabling high performance
• Build and optimise processes to improve cost efficiency, capacity planning, and operational stability
• Collaborate cross-functionally with internal teams to enhance service delivery and operational workflows
• Work closely with external partners and vendors to ensure smooth and effective execution of projects
• Identify opportunities for continuous improvement and lead initiatives that enhance productivity and service quality
• Provide strategic recommendations backed by data to support business decisions and long-term planning

What You Need to Succeed:

• A bachelor’s degree in Business or a related field
• Strong leadership skills with a proven ability to organize, prioritize, and execute with attention to detail
• Experience in data analytics, with the ability to translate complex data into clear, actionable insights
• A proactive mindset with the ability to adapt and perform in a dynamic, fast-paced environment
• Demonstrated experience managing operations and leading teams
• Experience working with external vendors or partners
• Excellent communication and presentation skills, both written and verbal
• Experience in a similar role within the industry
• Familiarity with project management tools and methodologies