Head of Talent Delivery
Description
About the Opportunity
We are looking for an experienced, highly driven Head of Talent Delivery to lead our Talent Delivery function at ReWorks Solutions.
This is a senior, hands-on leadership role suited to someone who thrives in a fast-paced, client-facing recruitment environment and knows how to balance people leadership, operational excellence and results.
We need a confident, assertive leader with high emotional intelligence, strong commercial awareness and the ability to make decisions, challenge where necessary and drive accountability across the team.
This is not a purely strategic or people-management role. You will be actively involved in the day-to-day operation, ensuring recruitment delivery remains on track, client expectations are managed and the team is supported to perform at its best.
Requirements
Key Responsibilities
Team Leadership & Performance
- Lead, mentor, coach and develop a team of Talent Delivery Partners.
- Drive individual and team performance against agreed recruitment KPIs and delivery targets.
- Establish clear expectations, accountability and a high-performance culture.
- Conduct regular performance reviews, coaching sessions and development discussions.
- Support and advocate for the team while confidently addressing underperformance.
- Lead by example, remaining actively involved in recruitment delivery when required.
Operational Leadership & Delivery
- Maintain daily visibility of all active recruitment roles, submissions, interviews, placements and outstanding actions.
- Lead daily team discussions to establish priorities, identify bottlenecks and resolve delivery challenges.
- Allocate resources effectively and adjust priorities as business and client requirements change.
- Ensure recruitment timelines, candidate quality and delivery standards are consistently achieved.
- Monitor recruitment pipelines, identify risks early and implement practical solutions.
- Maintain accurate recruitment reporting, systems and workflow visibility.
- Continuously identify opportunities to improve processes, efficiency and overall delivery performance.
Client Engagement & Stakeholder Management
- Build and maintain strong relationships with clients and internal stakeholders.
- Confidently manage client expectations, challenging unrealistic requirements or timelines where necessary.
- Engage directly with clients to clarify recruitment requirements, resolve delivery concerns and improve outcomes.
- Work closely with Sourcing, Account Management, Sales and other operational teams.
- Navigate difficult conversations professionally and assertively.
- Ensure clear, proactive communication throughout the recruitment process.
Recruitment Quality & Delivery
- Oversee candidate quality, shortlisting, client submissions and interview coordination.
- Ensure candidates are appropriately screened, assessed and prepared before client submission.
- Drive timely client feedback and maintain momentum through the recruitment process.
- Monitor key recruitment metrics, including submission quality, interview conversion, closing rates and time to hire.
- Ensure recruitment processes and internal quality standards are consistently followed.
What We're Looking For
Experience & Technical Capability
- Proven experience in a senior recruitment leadership or Talent Delivery management role.
- Strong experience managing and developing recruitment delivery teams.
- Solid understanding of end-to-end recruitment processes and high-volume delivery environments.
- Demonstrated ability to manage multiple client requirements and competing priorities.
- Strong client-facing experience, including managing challenging relationships and expectations.
- Experience working with recruitment KPIs, performance reporting and operational dashboards.
- Strong understanding of applicant tracking systems, recruitment workflows and process improvement.
- Experience in a recruitment outsourcing, RPO or BPO environment would be highly advantageous.
Leadership & Personal Attributes
This is where we will be particularly selective.
We are looking for someone who demonstrates:
- High emotional intelligence: Understands people, reads situations well and balances empathy with accountability.
- Assertive leadership: Confidently pushes back, challenges decisions and stands firm when necessary without becoming confrontational.
- Strong people leadership: Genuinely cares about their team, develops individuals, earns trust and is comfortable having difficult conversations.
- Operational ownership: Knows exactly where the team stands, what is progressing, what is delayed and what needs immediate attention.
- Results orientation: Highly driven, accountable and focused on measurable outcomes.
- Adaptability: Comfortable with rapid change, evolving structures and shifting business priorities.
- Decisiveness: Able to assess situations quickly, make sound decisions and take action without constant direction.
- Resilience: Remains calm, focused and solutions-driven under pressure.
- Commercial awareness: Understands the importance of delivery quality, client satisfaction and business performance.
- Hands-on leadership: Willing to roll up their sleeves, support the team and lead from the front.
Skills
As published by workable · 6 questions · 5 written answers
Basics
First name, Last name, Email, Headline, Phone, Whatsapp Number, Address, Photo, Gender, Ethnicity, Are you a South Africa citizen?, What age range do you fall in?, Education, Experience, Summary, Resume, Portfolio Link, Please briefly explain why you are interested in this role., Please highlight the skills and experience you have that match this role., What is your notice period, if any?, Is English your native language? If not, please indicate your level of written and spoken English., Please describe your remote working experience. Include tools used, type of work environment, and how you manage productivity remotely., Cover letter, What is your current professional experience level?, Which industry do you have the most professional experience in?, Which function best describes your professional experience? (You can select all that apply), How many years of work experience do you have?, This role requires uninterrupted availability for an 8-hour EST shift. Does this schedule work for you, and do you have the necessary arrangements in place to support this?, Do you understand that this is an independent contractor role and that you will be responsible for managing and paying your own taxes?, Current Salary Rate, Expected Salary Range, How did you hear about us?, Would you like to be the first to hear about exciting new career opportunities that match your skills? By selecting 'Yes', you'll receive notifications about future positions and exclusive job openings that may be a great fit for you.
Pick from a list (1)
- Are you A South African Citizen?
Written answers (5)
- Have you previously managed or led a team of Talent Delivery Partners, recruiters or recruitment consultants? If yes, how many people did you manage?
- How many years of experience do you have in a senior recruitment leadership or recruitment management role?
- Have you been responsible for coaching, mentoring and developing team members while also holding them accountable for their performance?
- Can you share an example of how you handled an underperforming team member? What steps did you take to improve their performance?
- This is a hands-on leadership role, not just a delegation position. Are you comfortable rolling up your sleeves and actively getting involved in recruitment delivery when needed?