Head of Technology Product

# Head of Technology Product (Growth, Experience & Operations) ## Company Overview *Not specified.* ## Job Summary The **Head of Technology Product** is a strategic leadership role responsible for defining and executing the vision and roadmap for the company's customer lifecycle, operational automation, and partner enablement platforms. This role involves leading a high-performing team of Product Managers to deliver seamless user experiences, optimize internal operations, and develop growth tools for business partners. The position requires a blend of expertise in capital markets, regulatory compliance, CRM systems, communication workflows, and commercial negotiations, contributing directly to the company's growth and operational excellence. ## Responsibilities - **Product Strategy & Team Leadership** - Define the long-term product roadmap for client onboarding, engagement, retention, and partner technology stacks, aligning with overall business growth objectives. - Lead, mentor, and hold accountability for a team of Product Managers, fostering a culture of innovation, data-driven decision-making, and execution excellence. - Translate complex business and operational workflows into scalable product specifications and oversee execution across agile sprint cycles. - **Customer Lifecycle & Engagement Platforms** - Own the enterprise CRM architecture, driving advanced marketing automation workflows, omni-channel customer service tracks, and customer segmentation tools to maximize lifetime value. - Oversee digital onboarding processes (e-KYC, Re-KYC) and profile modification systems, ensuring a frictionless, fully digital, and regulatory-compliant user journey. - Build and scale research publishing, distribution, and analytics tools, ensuring compliance with research analyst regulations while enhancing client engagement. - **Communications & Internal Infrastructure** - Manage the product lifecycle of telephony and communication systems (IVR/DID), integrating them with CRM for intelligent call routing and analytics. - Direct the development of a centralized internal portal for cross-functional operations, compliance dashboards, and employee workflows. - Optimize and secure the Document Management System (DMS) for document storage, indexing, retrieval, and automated archival in compliance with regulatory mandates. - **Partner Enablement & B2B Solutions** - Architect and evolve digital solutions for business partners, including partner dashboards, revenue sharing tools, and lead management systems. - **Market Intelligence, Evaluation & Cost Negotiation** - Benchmark engagement and operational technology against market competitors and emerging fintech trends. - Evaluate "Build vs. Buy" scenarios for new applications and tools, conducting technical and functional assessments of third-party vendors. - Lead commercial negotiations with vendors for CRM, cloud telephony, SMS/Email gateways, and SaaS tools to optimize total cost of ownership. ## Qualifications - **Experience:** 12 – 15+ years in product management, with at least 6 – 8 years within the stockbroking, wealth management, or financial services ecosystem. - **Leadership:** Proven track record of managing and developing teams of Product Managers and Business Analysts. - **Domain Expertise:** Extensive experience managing enterprise CRMs (e.g., Salesforce, LeadSquared, Freshdesk), digital onboarding (KYC/CKYC) systems, and partner/affiliate tech portals. - **Technical & Communication Skills:** Strong understanding of APIs, marketing automation technologies, workflow orchestration engines, and telephony integrations (CTI). - **Regulation Knowledge:** Deep understanding of SEBI/Exchange guidelines related to client onboarding, KYC, research distribution, data privacy, and secure communications. - **Educational Qualifications:** Bachelor’s degree in Engineering, Computer Science, Finance, or a related field. An MBA is highly advantageous. ## Preferred Skills - Experience with cloud-based infrastructure and SaaS solutions. - Strong analytical and problem-solving skills. - Excellent stakeholder management and negotiation abilities. - Familiarity with fintech trends and emerging technologies. - Ability to lead cross-functional teams in a fast-paced environment. ## Experience - 12 to 15+ years of relevant experience in product management, with significant exposure to financial services, capital markets, or wealth management sectors. - Demonstrated success in managing enterprise-level platforms and leading large teams. ## Environment - The role may involve in-office, remote, or hybrid work settings depending on company policies. - The position requires working in a fast-paced, dynamic environment with a focus on innovation, compliance, and operational excellence. - Collaboration with cross-functional teams including technology, compliance, marketing, and business development. ## Salary *Not specified.* ## GrowthOpportunities *Not specified.* ## Benefits *Not specified.*