Head of the Department- HR Payroll

A. HRP Leadership & Delivery Excellence

• Lead end-to-end delivery across Payroll Processing, HR Administration, Labour Compliance, and Client Delivery with a focus on scalability and efficiency.
• Drive operational excellence, accuracy, and turnaround time across payroll and HR services.
• Partner with RDC Operations to ensure cost-effective, high-quality backend delivery models.
• Continuously improve processes through automation, standardization, and digital transformation initiatives.

B. Client Engagement & Relationship Management

• Act as a trusted advisor to CXOs and CHROs, delivering strategic HR insights and solutions.
• Build and expand long-term client relationships, driving retention, wallet share, and satisfaction.
• Proactively identify growth opportunities within existing accounts and lead client expansion initiatives.
• Represent the organization across industry forums, leadership platforms, and CHRO networks to strengthen brand visibility.

C. Commercial Ownership & Business Growth

• Own and drive the P&L for the HRP business, with clear accountability for revenue growth and profitability.
• Develop and execute growth strategies to expand the HRP footprint across geographies and sectors.
• Lead commercial negotiations, pricing strategy, and deal structuring with clients.
• Identify new market opportunities and build go-to-market strategies to acquire new clients.
• Drive operational efficiencies and cost optimization to enhance margins and business sustainability.

D. HR Administration & Compliance Governance

• Oversee HR Admin operations including onboarding, documentation, employee lifecycle support, and compliance frameworks.
• Ensure adherence to all labour laws, statutory regulations, and audit requirements.
• Manage complex compliance scenarios, including labour court matters and regulatory escalations.
• Build a robust governance framework that strengthens client trust and minimizes risk.

E. Strategic Leadership & Capability Building

• Partner with leadership to align HRP with overall business strategy and growth agenda.
• Build and lead high-performing, client-centric teams with strong delivery ownership.
• Drive a culture of innovation, accountability, and customer excellence.
• Lead transformation initiatives to modernize HRP offerings and enhance competitive positioning.