Head of UX

At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact.Our high-performance culture is driven by our values. We move with speed, passion and purpose — as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right. NAVEX is looking for a Head of UX to transform and elevate how we design and deliver customer experiences. This is a highly visible leadership role for someone who can set a bold vision, inspire through change, and lead through influence to turn strategy into action.You’ll bring Product, Engineering and Design together around a shared vision and clear goals, creating stronger alignment and new ways of working that accelerate development, reduce delivery risk and raise the bar for product quality. You’ll champion a prototype-first culture that enables teams to test, learn and make decisions faster—ultimately delivering more intuitive, differentiated experiences for our customers.You’ll define NAVEX’s AI-enabled UX strategy, leveraging AI to accelerate customer research, insight synthesis, prototyping, documentation and design delivery while keeping human-centered design at the core. You’ll scale and mature our design capabilities, inspire innovation and turn customer insight into meaningful product and business impact.Reporting to the SVP of Product Management, you’ll partner closely with Product, Engineering, Marketing and Customer Success to shape product strategy, influence investment decisions and drive the alignment, innovation and execution needed to deliver measurable customer and business results.You’ll thrive in this role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!What you’ll get: Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.What you’ll do:Define and champion the global enterprise UX vision, creating cohesive, differentiated customer experiences that elevate design maturity and strengthen the NAVEX platformLead UX through transformation, creating clarity, alignment and momentum as priorities, ways of working and business needs evolveLead through influence, bringing Product, Engineering and executive leaders together around shared priorities investment decisions and actionCommunicate with clarity and conviction, turning complex customer, design and business challenges into a compelling direction that inspires teams and drives actionNavigate ambiguity and remove obstacles, bringing resilience and maintaining momentum when priorities shift or the path forward is unclearDefine and execute NAVEX’s AI-enabled UX strategy, accelerating research, prototyping and delivery while keeping human-centered design at the coreChampion a prototype-first product development model, using interactive prototypes to align teams earlier, accelerate decision-making, reduce risk and improve product quality and deliveryBe the voice of the customer, turning research and customer insight into product strategy, prioritization and measurable business outcomesLead design operations, building scalable design systems, research practices, governance and accessibility standards that enable quality and speedSet the standard for design excellence, establishing clear principles, governance and quality frameworks that deliver intuitive, accessible and exceptional experiencesBuild, inspire and hold accountable a high-performing UX team. Develop talent, set clear expectations and create a culture of ownership, innovation and continuous improvementStrengthen how products are built, partnering with Product and Engineering to create operating models that improve collaboration, execution and deliveryMeasure what matters, using customer feedback, product data and business outcomes to continuously improve adoption, engagement, retention and experience qualityWhat you’ll bring:A Bachelor’s degree or equivalent experience in Human Computer Interaction, Digital Media Design, Graphic Design or related field10+ years leading Product Design or UX within high-growth SaaS organizations, with experience shaping platform-scale experiences and transforming and scaling enterprise design organizations5+ years leading leaders, building high-performing teams and developing design talent through growth, change and transformationA track record of leading meaningful transformation—challenging established ways of working, building new capabilities and elevating UX as a strategic business functionProven ability to set a compelling vision and mobilize teams around it, creating clarity, alignment and momentum across Product, Engineering and DesignDemonstrated success leading through influence, navigating competing priorities and driving change across functions and levels of an organizationExceptional executive communication and storytelling skills, with the ability to inspire action, influence decisions and bring others around a shared visionStrong product and business acumen, with a track record of connecting UX strategy and customer insight to measurable customer and business outcomesDeep customer focus and the ability to translate research, feedback and data into product strategy, prioritization and investment decisionsDemonstrated success using AI to accelerate research, rapid prototyping, design quality and team productivity while keeping human-centered design at the coreExperience collaboratively modernizing product development through AI, prototype-first practices and scalable cross-functional operating modelsExpertise scaling Design Operations, including design systems, research operations, governance and modern design practicesA portfolio demonstrating strategic UX leadership, platform thinking, design excellence and measurable business impactExperience defining UX success measures tied to adoption, engagement, satisfaction, retention and business performanceDeep expertise in accessibility, inclusive design and modern UX best practicesCulture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-throughOur side of the deal: We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make—and we commit to doing that every step of the way.The starting pay for this role is $240,000+ per annum with 20% MBO. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.