Techstars Head of Vehicle Operations
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Description
POSITION SUMMARY:
The Head of Vehicle Operations will lead Gamma Mobility’s core operations across multiple markets, ensuring vehicles are efficiently deployed, assets are safeguarded, and customers enjoy consistent service quality. This role oversees Field Operations and Supply Chain, with responsibility for vehicle lifecycle management, operational risk control, and maximizing asset uptime through strong OEM and aftersales partnerships. As a key member of the leadership team, the Head of Operations will drive scalable processes, discipline, and transparency to support Gamma’s growth ambitions across Africa.
The Head of Vehicle Operations will lead Gamma Mobility’s core operations across multiple markets, ensuring vehicles are efficiently deployed, assets are safeguarded, and customers enjoy consistent service quality. This role oversees Field Operations and Supply Chain, with responsibility for vehicle lifecycle management, operational risk control, and maximizing asset uptime through strong OEM and aftersales partnerships. As a key member of the leadership team, the Head of Operations will drive scalable processes, discipline, and transparency to support Gamma’s growth ambitions across Africa.
ROLES & RESPONSIBILITIES:
Strategic Leadership
● Provide oversight and strategic direction to Field Operations and
Supply Chain teams.
● Design and implement operational frameworks that support
scalability, cost efficiency, and vehicle protection.
● Serve as the voice of Operations at the executive level,
influencing Gigmile’s growth strategy.
2. Vehicle Lifecycle
& Uptime Management
● Oversee the end-to-end vehicle lifecycle: acquisition,
distribution, deployment, monitoring, recovery, refurbishment, and
redeployment.
● Ensure optimal vehicle uptime by driving proactive engagement with
OEMs and certified aftersales partners.
● Monitor all aftersales, warranty and repair jobs to ensure
completion within stipulated SLAs and to agreed quality standards.
● Collaborate with aftersales and technical teams to strengthen
preventive maintenance and warranty claim processes.
3. Risk & Control
● Oversee frameworks for investigations, and incident management.
● Ensure real-time monitoring and escalation of exceptions via the
Control Tower (arrests, thefts, accidents).
● Partner with QA & Compliance to ensure operational audits and
adherence to policies.
● Ensure
resolution of all Exception Cases (Stolen, Accidented, Arrested) within the
stipulated SLA
4. Supply Chain &
Inventory Oversight
● Lead the distribution of vehicles across cities, ensuring timely
availability and proper documentation.
● Ensure strong systems for parts and telematics inventory
management with zero tolerance for leakages and losses
● Manage telematics/SIM provider relationships to guarantee
continuous monitoring capability.
5. Data, Reporting &
Transparency
● Build and maintain dashboards tracking deployment efficiency,
vehicle uptime, recovery metrics, and aftersales performance.
● Provide weekly/monthly operations reporting to senior management,
financiers, and OEM partners.
● Use insights to drive continuous improvement in operational
efficiency and asset economics.
6. Cross-Functional
Collaboration
● Work closely with Finance on operational cost reporting and budget
alignment.
● Partner with
Credit Risk, Collections and Customer Success to ensure operational discipline
supports repayment and customer experience.
● Collaborate
with Product & Technology teams to enhance control systems, telematics, and
workshop visibility tools.
Requirements
REQUIREMENTS:
- Bachelor’s
degree in Operations, Engineering, Supply Chain, or related field (MBA
preferred).
- 4–7+
years’ senior leadership experience in mobility, logistics, or fleet
management.
- Strong
expertise in aftersales, OEM engagement, and SLA management.
- Proven
record of scaling multi-location operations in high-growth environments.
- Excellent
analytical, communication, and stakeholder management skills.
- Ability to work in high-growth, fast-paced
environments.
Benefits
WHY YOU SHOULD JOIN US:
- You
would be part of a dynamic startup revolutionizing the vehicle subscription and
financial services industry for gig workers in Africa.
- You
would be part of a dynamic environment where your ideas are heard and your
contributions propel us forward.
- You
would work alongside passionate, talented colleagues who share your commitment
to excellence.
- You
would witness firsthand the positive change your work brings to the lives of
thousands of riders and drivers.
- You would enjoy a comprehensive benefits package,
including a competitive salary, health insurance, and exciting growth
opportunities.