Head of VIP Operations
Summary
Leads the full VIP player lifecycle for an iGaming company, driving revenue growth, retention, and long-term player value while managing a multi-layered team across CIS markets.
We are a fast growing international iGaming company, and we are looking for an experienced Head of VIP Operations to lead the full VIP player lifecycle for our CIS market, from PreVIP to VIP, High Roll, Recovery, and Reactivation. You will own the commercial performance of the VIP business, ensuring sustainable revenue growth, player retention, and long term player value, while leading multiple management layers across the VIP organization.
What you will do:
Own and manage the full VIP lifecycle, including Active VIP, Recovery, Reactivation, High Roll, and PreVIP segments
Drive VIP revenue growth by increasing player activity, deposits, retention, and lifetime value
Monitor and optimize key metrics including churn, downgrades, reactivation, retention, and VIP base stability
Lead the High Roll function, balancing commercial opportunities, player retention, and risk management
Oversee the PreVIP pipeline and improve conversion into the VIP segment
Partner closely with the Retention team on campaigns, promotions, and engagement initiatives
Evaluate the effectiveness of VIP offers and provide strategic recommendations
Analyze player behavior and financial performance to identify growth opportunities
Lead, mentor, and develop multiple management layers, including Heads, Team Leads, and Managers
Set goals, monitor KPIs, and drive operational excellence across all VIP functions
What we are looking for:
Proven experience managing the full VIP lifecycle with direct ownership of commercial performance
Hands on experience across VIP, Recovery, Reactivation, and High Roll operations
Strong understanding of player economics, including deposits, payouts, hold, churn, retention, and player value
Experience managing large teams within a multi layer leadership structure
Strong knowledge of High Roll player behavior and risk management
Strong analytical and decision making skills
English level B2+, written and spoken
Why join us:
Fully remote work
Competitive compensation with fixed salary and monthly KPI based bonus
Paid vacation and sick leave
Access to a corporate psychologist, including individual and group sessions
Monthly leadership and professional development programs
Dynamic international environment with direct impact on business growth and strategic decisions