Head of VIP Operations
Summary
Leads the VIP operations team for an international iGaming company, owning the full VIP lifecycle, revenue growth, and player retention strategies across global markets.
🚀 Join a fast-growing international iGaming company with 1,000+ professionals and a portfolio of successful projects operating across Tier 1-3 markets worldwide.
We are looking for an experienced Head of VIP Operations to own the entire VIP business vertical across PreVIP, VIP, High Roll, Recovery, and Reactivation. You will be responsible for commercial performance, player lifecycle management, and revenue growth while leading multiple operational teams.
Responsibilities
Own the end-to-end VIP lifecycle across PreVIP, VIP, High Roll, Recovery, and Reactivation.
Drive VIP revenue growth and own key commercial KPIs.
Lead multiple teams through Heads and Team Leads.
Optimize player retention, reactivation, and PreVIP to VIP conversion.
Partner with the Retention team to maximize the commercial impact of campaigns and offers.
Build and scale efficient VIP operational processes.
Analyze business performance and drive continuous improvements.
Requirements
5+ years of leadership experience in VIP Operations within the iGaming industry.
Proven experience managing the full VIP lifecycle, including High Roll.
Strong ownership of commercial KPIs (P&L, IN/OUT, Hold, Churn, or similar metrics).
Experience leading multiple teams through Heads and Team Leads.
Deep understanding of VIP player behavior, retention, and lifecycle management.
Strong analytical and strategic decision-making skills.
Experience with PreVIP operations will be considered an advantage.
We Offer
Fully remote work
Competitive salary package
Paid vacation and sick leave
Professional onboarding and continuous support
Transparent processes and clear business goals
Career growth opportunities within a rapidly growing international company
Dynamic, ambitious, and supportive team environment
Access to internal expertise and knowledge-sharing initiatives
Continuous professional development and learning opportunities
Direct ownership of VIP business performance with the opportunity to shape strategy and drive revenue growth
Ready to take ownership of one of the most important business verticals in a fast-growing iGaming company? We'd love to hear from you.