Head - Payroll Operations - BFSI

Role Overview:

We are looking for a senior HR Operations professional with strong experience in end-to-end payroll management, HR operations, statutory compliance and large-scale employee administration, preferably within the BFSI / Banking sector.

The individual will be responsible for managing payroll operations for a large employee population while ensuring accuracy, compliance, governance, process efficiency and timely delivery.

Key Responsibilities:

- Lead end-to-end payroll operations for a large employee population.

- Manage payroll processing, payroll inputs, deductions, payroll scrutiny, settlements and related compliance.

- Ensure timely and accurate processing of payroll in accordance with statutory and regulatory requirements.

- Manage PF, Gratuity and other statutory compliance and retiral-related processes.

- Ensure compliance with applicable labour laws and statutory regulations.

- Manage employee lifecycle processes including joining, transfers, benefits, leave & attendance, separations and Full & Final settlements.

- Manage payroll vendors and ensure adherence to defined SLAs, KPIs and service standards.

- Handle HR audits, statutory audits, internal audits, risk and compliance reviews.

- Ensure timely closure of audit observations and implementation of corrective actions.

- Prepare and review HR MIS, dashboards and payroll reports for senior management.

- Drive payroll process automation, digitisation and workflow improvements.

- Lead or support HRIS / payroll system implementation, enhancement and migration projects.

- Work closely with HR, Finance, Compliance, Operations and other key stakeholders.

- Identify process gaps and implement appropriate controls to improve operational efficiency and minimise risk.

Mandatory Requirements:

- 12+ years of experience in HR Operations / Payroll.

- Strong experience in end-to-end payroll management.

- Experience handling large-scale payroll / large employee populations.

- Experience handling payroll for 20,000+ employees will be highly preferred.

- Prior experience in BFSI / Banking / Financial Services is preferred.

- Strong knowledge of statutory compliance, PF, Gratuity and payroll governance.

- Experience in payroll vendor management.

- Exposure to HR audits, statutory audits, internal audits and compliance reviews.

- Strong understanding of HRIS / Payroll systems.

- Exposure to process automation and HR transformation will be an added advantage.