HEAD, PHARMACY

GENERAL DESCRIPTION

Responsible for planning, developing, and managing pharmaceutical services in KPJ in line with modern pharmacy practice, organizational policies, and relevant legislation. The Chief Pharmacist holds final decision-making authority and ensures proper provision and dispensing of medications, compliance with regulations, and adherence to quality assurance standards for optimal patient care.

JOB DESCRIPTION

Main Responsibilities:

• Ensure all drugs, including dangerous and psychotropic substances, are handled, checked, and recorded in accordance with the Poison Act 1952, Dangerous Drugs Act 1952, and hospital policies.
• Maintain strong liaison with the Ministry of Health (MOH) Pharmacy Enforcement Officers, ensure all inspections, verifications, and documentations are properly gathered, maintained, and submitted within stipulated timelines.
• Implement effective monitoring systems to ensure compliance with statutory regulations, Good Pharmacy Practice (GPP), and internal audit standards.

• Plan, develop, and implement strategic and operational objectives for Pharmacy Services to ensure safe, efficient, and patient-centered operations.
• Plan, manage and control service budget, manpower, and equipment in alignment with hospital goals.
• Analyze operational data to assess workload distribution, cost efficiency, and service improvement opportunities.
• Review, check, and approve staff rosters, annual leave plans, overtime claims, and operational documentation for accuracy and completeness.
• Operate and oversee all pharmacy systems (e.g., HIS, inventory) to ensure accurate pricing, stock control, and billing processes.
• Review and update drug price lists when necessary, ensuring prompt implementation and system updates.
• Implement performance monitoring tools to ensure timely reporting and compliance with departmental KPIs.
• Plan and monitor annual practicing certificate (APC) and pharmacist poison license A status is valid.
• Liaise with external agencies, suppliers, and the Group Corporate Pharmacy Division on regulatory, procurement, and standardization initiatives.
• Provide professional advice and consultation to pharmacy staff, prescribers, nurses, and other healthcare professionals on drug-related matters.
• Supervise preparation of extemporaneous products and prepare formulations when necessary.
• Conduct patient drug counseling to ensure safe and informed use of medications.
• Maintain high standards of pharmaceutical care by ensuring safe, proper, and ethical dispensing practices, while delivering services promptly, efficiently, and professionally to all customers.
• Plan and implement continuous improvement initiatives for the department’s services and operations.

• Lead and implement Quality Improvement (QI) projects and initiatives to enhance patient safety, workflow efficiency, and service standards.
• Produce, analyze and submit reports on financial, operational, performance indicators/quality objectives, medication errors, adverse drug reactions (ADRs), and sentinel events for management review and monthly pharmacy monthly report to HQ.
• Conduct Root Cause Analysis (RCA) discussions for medication related incidences and formulate corrective and preventive actions (CAPA).
• Develop and implement service risk management plans, ensuring compliance with MSQH, ISO, and hospital safety frameworks.

Other Duties and Responsibilities

• Perform any other responsibilities as assigned by immediate superior or hospital management

JOB REQUIREMENT

Education:

• Bachelor Degree in Pharmacy/ Masters in Business Administration/Masters in Clinical Pharmacy
• Registered with the Malaysian Board of Pharmacy
• Possess Poison License A

Knowledge and Experiences:

• Preferable 7 years’ working experience in hospital setting.
• Exposure to all field/ discipline in Pharmacy Practice

Skills & Competencies:

Special skills required

• Strong decision-making, problem-solving abilities and managerial skills.

• Able to communicate fluently and write in English language and Bahasa Malaysia

• Ability to prioritize, delegate, and organize work
• Demonstrate organizational skills, analytical skills and leadership qualities
• Microsoft Office literacy

Personal attributes

• Ethical, accountable, and results oriented.
• Detail-oriented with a focus on accuracy and compliance.
• Excellent interpersonal and leadership qualities.
• Good verbal and written communication skills.
• Good interpersonal/ human relations skills. Reliable, dependable, enthusiastic and self-motivated.
• Ability to maintain a high level of confidentiality.
• Problem solving and decision-making skills
• Demonstrated ability to work autonomously and be directly accountable