Head, Sales Operations

● Monitor sales performance, analyze key metrics, and drive continuous operational improvements.

● Build and maintain strong client relationships, ensuring excellent service delivery and SLA

compliance.

● Lead, coach, and develop Operations Managers, Team Leaders, and support teams to drive high

performance.

● Oversee workforce planning, resource allocation, and operational efficiency across all sales

campaigns.

● Ensure compliance with client requirements, quality standards, company policies, and regulatory

guidelines.

● Collaborate with Quality Assurance, Learning & Development, HR, and Workforce Management to

improve sales capability and operational performance.

● Manage operational budgets, optimize costs, and improve campaign profitability.

● Identify business growth opportunities within existing accounts and support the onboarding of new

sales campaigns.

● Prepare and present operational performance reports, forecasts, and business insights to senior management and clients.

● Bachelor’s degree in Business, Marketing, Management, or related field.

● 3-5 years’ experience in field sales or direct sales management, preferably in telecommunications,

ISP, or fibre broadband sales.

● Proven experience in managing field sales teams and achieving / exceeding sales targets.

● Strong understanding of fibre broadband products and customer journey processes is an advantage.

● Excellent planning, analytical, and problem-solving abilities.

● Ability to work in a fast-paced environment and manage multiple territories.

● Proficiency in Microsoft Office and sales reporting tools (CRM, Excel, etc.).

● Willingness to travel extensively and work on the field as required