Head Service Delivery

JOB Posting: Cybersecurity Services Lead/Head

Position Overview:

The Service Delivery Head for Cybersecurity, Networking, Cloud, and Infrastructure is responsible for overseeing the delivery of comprehensive IT services, ensuring high standards of performance, and achieving client satisfaction. This role involves managing a team of IT professionals, collaborating with clients and stakeholders, and continuously improving service processes to support business goals.

Roles & Responsibilities

• Lead and manage the delivery of cybersecurity, networking, cloud, and infrastructure services.
  
• Lead and mentor a team of cybersecurity/technical professionals, providing guidance, support, and performance management.
  
• Collaborate with senior management to define objectives and priorities.
  
• Stay updated on the latest cybersecurity trends, technologies, and threats to proactively identify potential risks and develop effective mitigation strategies.
  
• Ensure that services meet or exceed established performance metrics and client expectations.
  
• Develop and implement service delivery strategies, policies, and procedures.
  
• Liaise with external vendors, partners, and clients to assess their cybersecurity posture and ensure compliance with contractual security requirements.
  
• Work on Pre-Sales activities along with Sales Teams & OEM’s
  
• ​Cybersecurity Operations:
  

o Oversee the design, implementation, and maintenance of cybersecurity controls, systems, and processes.

o Manage day-to-day cybersecurity operations, including incident response, vulnerability management, and security monitoring.

o Conduct regular assessments and audits to identify vulnerabilities and ensure compliance with relevant regulations and standards.

o Coordinate with IT and other departments to implement security measures and ensure secure software and system configurations.

o Incident Response and Recovery:

o Develop and maintain an effective incident response plan, including procedures for identification, containment, eradication, and recovery.

o Lead the investigation and response to cybersecurity incidents, coordinating with internal teams and external stakeholders as required.

o Conduct post-incident analysis to identify the root cause, evaluate the effectiveness of controls, and recommend improvements to prevent future incidents.

Requirements

Qualifications and Requirements:

· Bachelor's degree in Computer Science, Information Security, or a related field. A relevant master's degree is a plus.

· Proven experience (10+ years) in a similar role within the cybersecurity field, with a focus on managing cybersecurity services and teams.

· Strong knowledge of cybersecurity principles, frameworks, and standards (e.g., NIST, ISO 27001, CIS Controls).

· Experience with security technologies and tools, such as firewalls, intrusion detection/prevention systems, SIEM, vulnerability scanners, and endpoint protection, SASE, WAF etc..

· Familiarity with cloud security, network security, identity and access management, and secure software development practices.

· Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team of cybersecurity professionals.

· Strong problem-solving and decision-making abilities, with a proactive and analytical approach to security challenges.

· Exceptional communication and stakeholder management skills, with the ability to explain complex security concepts to technical and non-technical audiences.

· Relevant certifications (e.g., CCIE, CISSP, CISM, CRISC, CEH) are highly desirable.