Head Teller

Operating in the UAE for over 50 years

CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people—your colleagues and our customers—and delivering service that really goes the extra mile.

Job Purpose:

Perform services such as attending to CDM functions, cash management as per bank’s policies, handling bulk cash deposits and withdrawals, checking of vouchers posted by regular tellers, and performing functions of regular tellers whenever assigned.

Principal Accountabilities:

Work Management

• Perform all functions relating to Cheque Deposit Machines (CDM) located in the branch premises at specified time intervals, including collection of physical cheques, tallying the number of cheques with the CDM journal, and sending them to the clearing department within agreed TAT.
• Ensure processing of special clearing cheques and foreign currency cheques within agreed TAT.
• Ensure to open the vault system as per SLA.
• Maintain and manage the cash accurately, transfer excess cash received from the tellers to the vault, and withdraw cash as and when required ensuring safe custody and handling of cash.
• Ensure that all tellers hand over all the physical cash and maintain their cash box balance at zero, tallying with GL at the end of the day, and make prompt investigation in case of any difference.
• Ensure to maintain required branch vault cash for the next working day.
• Ensure to check and balance cash online transactions for all the tellers.
• At the end of the day, check tellers' cash proof is zero and obtain the tellers' signatures; any over/short transaction should be reported to BOM.
• At regular intervals, check the postings carried out by tellers against the transactions journal presented by them and sign the report. Any discrepancy identified should be immediately actioned to eliminate the risk of financial loss to the bank.
• Perform bulk cash receipt and withdrawal transactions, ensure correct receipt/issue of cash, accurately credit/debit the customer’s account, and acknowledge the receipt to the customers.
• Monitor sundry and suspense accounts, issue demand drafts, manager’s cheques, and internal transfers.
• Ensure customers’ average waiting time is maintained at standard levels.
• Ensure that the local and foreign currency held does not exceed the daily required limit.
• Ensure that cheques and debit instruments are in order before effecting the payment and make accurate debit entries in the customer’s account as per bank’s procedures to protect the interests of customers and the bank.
• Make payments and inter-account transfers within the authority limit; for transactions beyond the limit, obtain approval from the concerned official to ensure not to overdraw customer’s account without approval.
• Be well conversant with the duties and responsibilities of the Branch Operations Manager (BOM) and officiate in that capacity during BOM’s absence.
• Prepare and review daily teller voucher bundles, ensure total number of vouchers matches the teller financial transaction daily report, and send the same to internal control by the next working day at the latest.
• Monitor any significant variation in the total number of achieved transactions between tellers and report the same officially to the line manager.
• Guide branch tellers to adhere to bank policies and procedures, and provide required training for new joining tellers.
• Guide and encourage customers to use our digital channels for all cash deposits and withdrawals.