Head Teller

• Supervises tellers.
• Performs normal teller duties on a daily basis.
• Provides on-the-job training for tellers on an as-needed basis.
• Monitors tellers to ensure compliance with financial institution procedures and policies.
• Issues written and oral instructions on teller operations as necessary.
• Assists tellers in locating cash discrepancies, manages unusual window transactions, and answers difficult customer questions.
• Rents safe deposit boxes and opens new accounts.
• Receives loan payments, inspects negotiable instruments and cash offered for payment, and enters payments received into financial institution computer records.
• Performs a variety of customer service transactions, such as account holds, stop-payment orders, direct deposits and check confirmation.
• Ensures all teller stations are adequately stocked and ready for subsequent shifts at changeover or closing.
• Conduct day-to-day operations in accordance with the laws, regulations, policies, procedures, and expectations of the Bank. Compliance will be recognized as part of the period performance review; noncompliance may result in disciplinary action, up to and including termination of employment.

• Must have excellent written and verbal (face to face and phone) communication skills including professional grammar and demeanor
• Must be available to work the required schedule of the banking office to include Saturdays
• Previous teller experience is preferred
• Strong organizational skills with attention to detail
• Ability to multi-task
• Experience using computers