Head Teller- Huntsville

The Head Teller is capable of completing all essential duties and responsibilities required of Teller I and Teller II roles, including the resolution of complex customer inquiries. This position is responsible for Teller scheduling, verifying cash totals and locating any cash differences, and ensuring all discrepancies are documented and reviewed.

• Head Teller Duties & Responsibilities:
  • Oversight of Teller I and Teller II employees.
  • Maintain proper workflow at teller windows.
  • Prepare weekly work schedules for employees.
  • Prepare reports as requested by management.
  • Maintain vault cash supply and assist tellers in maintaining window supplies.
  • Order and shipping of cash supply and ensure accuracy of count while maintaining branch limits.
  • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
  • Resolve the highest level of customer complaints.
  • Document drawer overages or shortages and submit for review.
  • Identify risks and/or problems with new account deposits, regulatory compliance, and overdraft authority.
• Teller II Duties & Responsibilities:
  • Assist other tellers in locating cash discrepancies.
  • Oversees special or unusual customer transactions and resolves more difficult customer inquiries.
  • Mentor and train personnel according to performance needs.
  • Establish and solidify customer relationships by providing prompt and efficient service.
  • Follow safety deposit box procedures, operations, and guidelines; Identify and admit customers; Inspect and secure the area upon customer departure.
• Teller I Duties & Responsibilities:
  • Process daily bank transactions such as:
    • Reconcile checks and cash for a deposit.
    • Verify checks and other items for endorsement.
    • Cash checks and saving withdrawals upon verification of signature and account balance.
    • Record and process night deposits, bank-by-mail transactions, and change orders.
    • Process all types of loan payments.
    • Handle a variety of miscellaneous products and services, including cashier's checks, money orders, traveler checks, credit card cash advances, savings bonds, loan payments, and other items as needed.
    • Complete large currency transaction reports and monetary transaction logs.
  • Balance transactions and verify cash totals.
    • Record beginning and ending cash drawer totals.
    • Reconcile the ending balance according to the teller terminal with cash count in the drawer.
    • Monitor cash count in drawer according to established cash limits.
  • Handle customer inquiries and/or direct the customer to the appropriate area for assistance.
  • Accept stop payment requests and address change forms, distributing them to proper personnel for processing.
  • Maintain a high level of safety in all bank interactions and ensure compliance with company policies and procedures.
  • Participate in community activities during work hours or as requested by supervisors.
  • Exhibit exemplary attendance and punctuality.
  • Perform other duties as assigned.