Head Teller / Universal Banker

The Head Teller is responsible for the overall operations in the teller line area. The Head Teller with a joint role of a Universal Banker is also responsible for assisting customers with all their banking needs. Provides full service to customers and non-customers seeking banking information and identifies potential opportunities for cross-selling and possible referrals.

Essential Duties and Responsibilities:

1. Supervises duties of tellers, coordinating their workflow and schedules and assists on teller line.
2. Ensures that all tellers handle themselves in a businesslike/professional manner in handling the customer’s needs.
3. Assists tellers with out-of-balance reconciliations ensuring appropriate corrections are made.
4. Informs and updates teller staff about all operational, procedural and policy changes.
5. Identifies red flags to detect fraud and prevent losses to the Bank.
6. Ensures all transactions performed are in accordance with established policies and procedures.
7. Assists the Sr. Relationship Banking Officer III with the performance of monthly audits & reports.
8. Prepares monthly incoming and outgoing currency shipments and report.
9. Assists in branch opening and processing night drop and mailed deposits.
10. Prepares daily totals and corresponding tickets for batch transactions.
11. Handles customer inquiries regarding basic account information.
12. Monitors and maintains an adequate supply of currency and coins.
13. Balances cash drawer and vault according to established schedule and performance standards.
14. Assists customer with change of address requests, profile updates, online banking and debit card support, funds transfer request, call backs and all other inquiries.
15. Identifies sales opportunities and refers business to sales partners in the banking center.
16. Maintains frequent contact with clients, returning all incoming calls and addressing problems/questions.
17. Assists customers with the account opening process, following the Bank’s guidelines.
18. Assists customers with changes of address requests, profile updates, funds transfers’ request, call backs and all other inquiries.
19. Increase profits by establishing new accounts within the community while servicing established customer base.
20. Assists in resolving customer problems beyond the supervisory level in all operational areas.
21. Performs BSA enhanced due diligence through daily monitoring of various customer transaction reports.
22. Monitors debit/ATM fraud alerts and takes appropriate action.
23. Assists customers with fraud and/or identity theft issues.
24. Handles Regulation E disputes and adjustments for the bank’s customers.
25. Manages the operation, security, servicing, and balancing of all branch ATMs
26. Completes and files various bank reports on a quarterly basis.

MEMBER FDIC/EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER/DRUG FREE WORKPLACE