Head Therapist
Description
Supervise, train, and develop spa therapists to ensure exceptional treatment quality and guest service standards.
Oversee daily spa operations, including therapist scheduling, treatment room preparation, hygiene, and safety standards.
Monitor treatment and retail sales performance, implement sales strategies, and achieve revenue targets.
Manage spa inventory, stock control, product displays, and supplier coordination.
Assist the Spa Manager with recruitment, therapist assessments, performance appraisals, and team development.
Collaborate with Front Office, Concierge, and Recreation teams to enhance guest experiences, promote spa services, and maximise revenue opportunities.
Requirements
Minimum 2–3 years of experience in a supervisory role within a luxury hotel spa.
Recognised certification or diploma in Spa Therapy, Beauty Therapy, or a related field.
Strong knowledge of spa treatments, retail sales, and daily spa operations.
Proven leadership, team training, and performance management skills.
Excellent communication, guest service, and organisational skills.
Strong commercial awareness with the ability to achieve sales targets.