Head Waiter
JOB DESCRIPTION
Role: | Head Waiter |
Benefits: | Holiday Allowance, Paid Breaks, Staff
Discounts, Surfing time |
Location: | Bahrain Surf Park, Bilaj Al Jazayer |
Reporting to: | Food & Beverages Supervisor |
YOU ARE PART OF WHAT WE ARE AND WHAT WE DO
Our Vision at Bahrain Surf
Park is to bring surfing to the nation, and develop passion for health,
wellbeing and fun through Waves for All. We will attract visitors from all continents, growing Bahrain’s surf and
beach culture, and act as a catalyst to establish Bahrain not only as the
Premier Surf Destination of the Middle East, but as a leading destination for
fun - with Water, Waves and Surfing at our core.
We will create
smiles, happiness, and wellbeing through safe fun activities for all
backgrounds, abilities and generations, now and into the future.
OVERVIEW
AND PURPOSE OF YOUR ROLE As
Head Waiter, you will lead the restaurant floor team during service shifts to
ensure guests receive an exceptional, smooth, and welcoming dining experience
that reflects Bahrain Surf Park's Aloha Spirit. You
will directly oversee waiters and runners, manage station allocations, ensure
immaculate table presentation, guide menu upselling, and act as the main
floor presence, ensuring seamless interaction between guests, the bar, and
the kitchen pass. |
WHAT YOU DO:
Floor Service Leadership
Guest Experience & VIP Care
Menu Knowledge & Upselling
Station & Hygiene Maintenance
| |
Required Qualification | ü High School Diploma or Hospitality
Certificate (preferred). ü Food Handler / Food Safety certification
(Required). ü Fluent English speaker; Arabic fluency is a
strong advantage. |
Required
Experience | ü Minimum
2 to 3 years of food service experience in high-volume restaurants, resorts,
or beach club venues, with at least 1 year in a senior waiter or shift lead
role. ü Demonstrated
experience in leading floor service, managing order pacing, and operating POS
terminals. |
Required
Professional Skills and Attributes | ü Excellent floor leadership, communication,
and interpersonal skills. ü In-depth knowledge of food service
etiquette, wine/beverage presentation, and menu upselling. ü Proficiency in POS order entry and bill
processing. ü Strong problem-solving ability under peak
rush pressure. |
Required | ü Polished
personal presentation and warm, welcoming demeanor embodying Aloha Spirit. ü Highly
energetic, attentive, and customer-focused. ü Team player who
leads by example on the floor. ü Flexibility to work shifts, weekends, and holidays. |
KEY
PERFORMANCE INDICATORS (KPIS) | ü Dining Guest
CSAT: Maintain a floor guest satisfaction score of 90% or above. ü Order Accuracy
& Pacing: Achieve 98%+ order accuracy and adherence to service delivery
time SLAs. ü Upselling
Targets: Meet or exceed monthly outlet upselling check targets. ü Table Reset SLA:
Ensure cleared tables are sanitized and reset within 3 minutes. ü Zero Hygiene
Violations: Maintain 100% compliance with personal and floor hygiene
standards. |
HOW YOU DO IT:
Our Team Culture depends
on all our team pulling together, and competencies and behaviours matter. Through our performance appraisal process,
the Senior Management Team at Bahrain Surf Park is committed to supporting you
to behave and perform according to our values.
Waves for All:
We are inclusive in everything we do. We
nurture everyone from the complete novice to expert surfer and all in between.
We do this with equal respect for everyone, and without judgement. We champion diversity. We have integrity and are genuine. We do what we say we will do and do it in a
way that aligns with our values – every minute of every day. We deliver ‘Waves for all’ through positive
interactions with our guests and strive to get it right first time.
Bringing the
Aloha Spirit to Bahrain:
We love and respect
Hawaii - the birthplace of surfing - and we embrace their Aloha Spirit in
everything we do. Our positive work environment and culture embodies at its
core a unique, nurturing and compassionate essence which promotes kindness,
understanding & harmony among people, regardless of their background or
beliefs.
Vitality:
We support each other
because everyone matters. People are our
business, define who we are and what we are. We care. We work collaboratively as one team, sharing
ideas, knowledge and insight to achieve our common purpose. We have the
knowledge, skills, enthusiasm and passion to make a difference to everyone
around us. We do things ‘The BSP
Way’. We recruit with Attitude in Mind.
Our people-centric culture drives everything we do, and underpins the way our
guests feel about us, resulting in our ultimate business success.
We Strive for
Excellence:
We do everything to
the best of our ability and never accept second best. Our first priority is SAFETY. We are resourceful and create the best
possible experience for our guests and our BSP team. We look for new ways of doing things, embrace
change and overcome difficulties through Teamwork and open and honest
communication.
Creating Smiles:
Everything we do and
how we do it is about creating safe and memorable experiences for our guests.
We are a SMILE FACTORY! J Our
passion is to ensure everyone who visits Bahrain Surf Park has THE BEST
experience and shares the joy with their friends and family, and wants to
return again and again… and again…
Benefits and Perks
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