HEADSPA Manager

**JOB POSTING**

**Position:** Branch Manager / Outlet Manager

**Brand:** TTE ELEPHANT HEADSPA SINGAPORE

**Location:** Marina Bay Link Mall (Flagship) / Westgate

**Employment Type:** Full-Time

**Salary Range:** $10,000 - $13,000+ (Commensurate with experience)

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**About TTE Elephant**

TTE Elephant is a pioneering headspa brand that masterfully blends scientific scalp care with a luxurious sensory experience . Originating from Shanghai and with over 400 locations globally, we specialize in providing modern, results-oriented solutions for scalp rejuvenation, anti-aging, and stress relief .

Our sleek, contemporary spaces are designed to deliver a transformative journey, combining traditional Eastern healing with modern Korean scalp care technology . We are expanding rapidly in Singapore and are looking for a passionate leader to drive our flagship outlet to new heights.

**The Role**

We are looking for a dynamic and experienced **Branch Manager** to lead our team. You will be responsible for overseeing all aspects of daily operations, ensuring an exceptional "TTE Elephant" client experience, and driving sales and business growth . You are not just a manager; you are a brand ambassador, a team mentor, and the driving force behind the outlet's success.

**Key Responsibilities**

**Operational Management**

- Oversee all daily outlet operations, ensuring efficiency, service quality, and adherence to brand standards .

- Maintain the highest standards of cleanliness, hygiene, and compliance with health and safety regulations in a luxury spa environment .

- Manage product inventory, ordering, and stock control .

- Ensure all professional equipment (scalp scanners, steamers, high-frequency tools) is well-maintained .

**Team Leadership & Development**

- Recruit, train, supervise, and motivate a team of therapists and receptionists .

- Conduct regular performance reviews, coaching, and skills development to ensure the team delivers the signature TTE Elephant protocol with precision .

- Lead by example in professionalism, grooming standards, and client engagement .

- Foster a positive, high-energy, and collaborative team environment .

**Customer Service Excellence**

- Deliver exceptional customer experience and manage feedback or complaints professionally .

- Build strong client relationships and promote customer retention programs .

- Ensure consistency in consultation, treatment protocols, and service standards, overseeing the use of advanced scalp scanners to diagnose and build trust with clients .

**Sales & Business Development**

- Achieve revenue targets through service sales, product upselling (home-care products), and package promotions .

- Monitor KPIs and implement strategies to improve performance and profitability .

- Collaborate with the marketing team for promotions, events, and social media presence .

**Requirements**

- Minimum **3 years of managerial experience** in a spa, salon, wellness, or hospitality setting .

- Proven leadership and team management skills with the ability to motivate and develop staff .

- Strong customer service and communication abilities; able to communicate effectively in both **English and Chinese** (to liaise with clients and HQ) .

- Sales-driven with strong business sense and a track record of meeting targets .

- Detail-oriented, organized, and able to multitask effectively .

- Knowledge or experience in scalp care, beauty, or wellness industry is a plus .

- Proficiency in Microsoft Office and spa management systems (e.g., Zenoti, Fresha) is an advantage .

**Why Join TTE Elephant?**

- **Competitive Salary:** Attractive compensation package with performance incentives.

- **Career Progression:** Clear career paths within a rapidly growing global brand .

- **Training:** Comprehensive, paid training on the TTE Elephant method, technology, and products .

- **Benefits:** Employee discounts on premium services and products .

- **Environment:** A modern, stylish, and supportive work environment .