Health & Beauty, Manager
1.Strategic Planning
- Strategic planning & development of sales activation initiatives
- Develop plans to materialize strategy & execution of health & beauty initiatives
- Research competition to identify threats and opportunities
- Align processes, resources-planning and department goals with overall strategy
- Monitor and analyse industry trends and market changes
- Review & evaluate success of health & beauty initiatives
- Collaborate with related dept/stakeholders working toward success of company initiatives & KPIs
2. People Planning & Development
- Build sustainable career path for Specialist team (Pharmacist, Health Advisor, Beauty Experts) in line with the growth & needs of the company
- Review Specialist development plan & identify changes/new trainings needed to cater to their needs
- Plan & implement effective training curriculum & flow for new & current specialists
- Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.
- Conduct planned workshops, obtain feedback from attendees & perform evaluation.
- Manage & plan Specialist sales incentive scheme & evaluate performance in line with overall company results.
3. Compliance
- Update & enforce Specialist operational guidelines e.g. grooming, reporting with objective to build teamwork within store team.
- Manage team of Regional Health & Beauty Operations Executive in performing routine store visits with completion
of Store Visit Checklist - Feedback problem/issues faced by Specialist & seek ways to assist/support
- Familiar with info/announcements/guidelines by HQ (Ops Bulletin, SOP etc) related to Specialist to keep them informed
- Represent company in the Malaysian Pharmaceutical Society & serve as a contact person with regards to government health regulatory.