Health & Benefits - AI Bot Optimization Specialist (Remote)
- Analyze conversation transcripts
- Conduct regression testing
- Develop test plans for new rollouts
- Identify emerging customer topics
- Maintain performance dashboard
- Make content corrections
- Monitor AI bot performance
- Monitor AI insights reports
- Monitor configuration changes
- Optimize conversational flows
- Perform A/B testing
- Perform go live monitoring
- Report metrics to leadership
- Run root cause analysis
- Run structured tests
- Translate knowledge gaps into content tickets
- Tune intents
- Tune retrieval configuration
- Validate content fixes
Perks/Benefits:
- Remote work