Health Care Assistant
Posted Updated
Our doors are open—and so are our opportunities.
Planned Parenthood South Atlantic is a mission-driven organization committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to people of all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. When you join our team, you become part of a compassionate, dedicated workforce that makes a meaningful impact in the lives of our patients and communities every day.
Our culture of belonging is brought to life through clearly defined Workplace Values and Service Standards that guide how we work, support one another, and serve our patients. These shared principles connect us as one team across all locations and roles, creating a workplace where purpose, collaboration, and respect are at the center of everything we do.
If you are passionate about advancing equitable healthcare and want your work to truly matter, we invite you to grow your career with us.
Learn more:
Why Planned Parenthood South Atlantic?
We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.
What's interesting about this job?
The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.
Who You Are:
- Passionate about providing high quality and nonjudgemental reproductive health care
- Believe sexual health is essential to every person’s overall health, well-being, and happiness
- Firm believer in providing non-judgmental care to our transgender and gender-diverse patients
- Patient-first mindset
- Compassionate
What You'll Do:
- Maintains accurate and complete documentation including charts, logs, etc.
- Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
- Verify and interpret insurance coverage and benefits both electronically and over the phone.
- Assist clinician in making patient referrals and documenting appointments scheduled in patient chart.
- Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information.
- Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
- Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
- Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner.
- Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
- Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies.
- Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system.
- Works as a team member to meet or exceed center productivity and customer satisfaction goals.
- Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.
Schedule:
This is a full-time opportunity, working 35-39 hours per week.
Mon: 10:00 AM - 6:00 PM
Tue: 9:00 - 5:00 PM
Wed: 9:00 AM - 5:00 PM
Thu: 9:00 AM - 3:00 PM
Fri: 9:00 AM - 2:00 PM
All staff are expected to remain at the health center until all patients are checked out, documentation is completed and the health center is cleaned.
What You Get:
Full Benefits including but not limited to...
Medical, Dental, and Vision
Health Reimbursement Account
403B Retirement Plan with Contribution Match
Paid Time Off
Holiday Pay
Employee Assistance Program
Compensation:
All HCA's start at $23.25 an hour and are eligible for periodic pay-increases based on tenure and skill checkoffs.
PPSAT's compensation philosophy is based in equity and transparency. The HCA Tier Program intends to maintain and promote internal equity, transparency, and skill growth.
A complete application includes a cover letter and resume.
This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions.
Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement
At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.
Planned Parenthood South Atlantic is an equal opportunity employer.
Work Authorization & Sponsorship
Applicants must be authorized to work in the United States. Due to pre-approved budget allocations, we are unable to provide or assume sponsorship for employment visas (including, but not limited to, H-1B, O-1, or TN status) for this position. We will not consider candidates who need employer sponsorship now or who will need it in the future.
No phone calls please.
As published by lever · 23 questions · 5 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Other website
Short answers (4)
- 4) The next several questions will ask you to rate your comfort level on different services that PPSAT provides. Please rate - on a scale of 1-5, 1 being very uncomfortable and 5 being very comfortable - your willingness to perform the following duty: optional
- If you were referred by a PPSAT employee, please enter their name below. If not, please enter N/A
- If Yes, please enter their name below. If not enter N/A:
- If you selected Other please tell us where: optional
Pick from a list (13)
- a) Performing blood draws?
- b) Obtaining sexual history from patients? optional
- c) Discussing sexually transmitted infections and number of sexual partners with a patient? optional
- d) Working with abortion patients by providing patient education, assisting during procedures, working in the lab and giving post care instructions. Assisting during procedures would include supporting patients by holding their hand, providing reassurance, etc. optional
- e) Providing care to transgender and gender-diverse patients, including provision of gender-affirming hormone therapy? optional
- f) Dealing with protesters when entering and leaving clinic? optional
- Were you referred to PPSAT for possible employment? optional
- Do you have any family members currently employed by PPSAT? Family members may include: partner, spouse, child, legal guardian, parent, sibling, aunt, uncle, niece, nephew, cousin, grandparent, grandchild, in-law, or step relative. optional
- Can you perform the essential functions of the job with or without reasonable accommodation? (Please Note: PPSAT is committed to the full inclusion of all qualified individuals. As part of this commitment, PPSAT will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Elizabeth Boothe at [email protected]) optional
- Please select where you learned about this job opening : optional
- Are you legally authorized to work in the United States? optional
- Will you now or in the future require sponsorship for employment visa status (e.g., H-1B, TN, etc.) to work legally for our company? optional
- I have given Planned Parenthood South Atlantic true and complete information on this application. I authorize investigation of all statements contained in this application. I understand that the misrepresentation or omission of facts called for is cause for dismissal at any time without any previous notice. I hereby give Planned Parenthood South Atlantic permission to contact previous employers, references, and others, and hereby release Planned Parenthood South Atlantic and its employees, directors and officers from any and all liability as a result of such contact. I acknowledge that all employment at Planned Parenthood South Atlantic is at-will. I understand that a job offer is contingent upon an investigative background check that may include information as to my criminal records, driving records, credit records, character, social media accounts, and general reputation. optional
Written answers (5)
- 1) Planned Parenthood South Atlantic is a local affiliate of Planned Parenthood Federation of America. We are a sexual and reproductive healthcare provider with 14 health centers in our territory of North Carolina, South Carolina, Virginia and West Virginia. We provide services to a diverse population of patients, serving people ages 12 and up, of all genders, sexual orientations, races and socio-economic backgrounds. Many of our patients are from marginalized and underserved communities, including communities of color and the LGBTQ community. Our services include - but are not limited to - breast exams, cervical cancer screenings, gynecological care, birth control , emergency contraception, pregnancy testing and options counseling, STI testing and treatment, HIV testing and counseling, and transgender hormone therapy. We also provide abortion services at several of our health centers. Are you comfortable with the full range of services that PPSAT provides?
- 2) Why are you interested in working for Planned Parenthood?
- 3) All HCA's start at $23.25 an hour and are eligible for periodic pay-increases based on tenure and skill check-offs. Does this meet your needs?
- 5) What EHR (Electronic Health Record) systems do you have experience in?
- 6) Is there anything more that you would like to share about yourself or experience?
Attachments (1)
- Please note that a complete application includes an uploaded resume. If you did not upload a copy of your resume at the start of the application, you may upload it here. An application without an uploaded resume is incomplete and may not be reviewed for consideration. optional