Health Center Operations Manager

Job Summary

The Health Center Operations Manager is responsible for optimizing the operations of existing health centers and supporting the successful launch and stabilization of new locations. This role partners closely with clinical leadership, providers, and administrative teams to ensure efficient workflows, high-quality patient care, regulatory compliance, and strong clinical and operational performance across all health centers.

Essential Duties and Responsibilities

Staff & Leadership Collaboration

• Serve as a resource and problem-solver for day-to-day operational challenges
• Partner with operational and clinical leaders to optimize staffing models, schedules, and coverage
• Support onboarding and training for operational workflows and systems

Client Relationship Leadership

• Serve as a regional partner for client relationships
• Ensure delivery against client expectations, outcomes, and contractual commitments
• Participate in business reviews, strategy sessions, and issue resolution
• Step in directly during escalations to ensure successful outcomes

Health Center Operations Optimization

• Standardize policies, procedures, and best practices across clinical locations
• Manage health center workflows to enhance efficiency, patient flow, and staff productivity
• Monitor key operational metrics (e.g., patient access, visit volume, utilization, no-show rates)
• Identify operational gaps and implement process improvements aligned with organizational goals
• Support quality improvement initiatives and patient experience enhancements

New Health Center Development & Launch

• Support planning, setup, and operational readiness for new locations or service expansions
• Coordinate with leadership on staffing models, workflows, and space optimization for new sites
• Oversee health center go-live activities, including operational onboarding and stabilization
• Ensure new health centers meet operational, regulatory, and accreditation requirements

Compliance, Quality & Risk Management

• Ensure health center operations comply with regulatory, accreditation, and organizational standards
• Monitor adherence to policies
• Participate in audits, site assessments, and corrective action planning
• Support patient safety and risk mitigation initiatives

Financial & Performance Management

• Identify opportunities to improve operational efficiency and financial sustainability
• Support payer, quality measure, and value-based care initiatives as applicable
• Assist with budgeting, forecasting, and expense management at the clinic level

Reporting & Continuous Improvement

• Participate in strategic planning related to growth, access, and service delivery
• Use data to drive decision-making and continuous improvement