Senior Manager - Health Information & Communication Manager

Summary

Responsibilities

• Design, validate, and standardize multilingual patient education materials across diagnosis, treatment, survivorship, disability, and palliative care.
  
• Ensure all content is medically vetted, ethically compliant, low-literacy friendly, and appropriate for high-stress environments.
  
• Equip patient navigators, social workers, and educators with structured toolkits, FAQs, and counseling aids.
  
• Translate clinical, programmatic, and lived-experience insights into clear, compelling advocacy briefs, policy explainers, and patient rights communications.
  
• Align CanKids’ advocacy messaging with national health priorities and international childhood cancer frameworks.
  
• Support leadership with evidence-based, technically robust communication for policy consultations and submissions.
  
• Conceptualize and lead public awareness campaigns with a focus on scientific accuracy, ethical storytelling, and emotional resonance.
  
• Ensure all public-facing content maintains factual integrity, dignity, and cultural sensitivity.
  
• Collaborate with design and digital teams to adapt health content for diverse platforms (print, digital, audio, video).
  
• Develop and institutionalize structured training programs for Health Information & Communication Officers across State Coordination Centres.
  
• Create training curricula, scripts, and refresher modules to ensure consistent, ethical, and effective communication.
  
• Deliver induction and periodic refresher training using scenario-based learning approaches.
  
• Provide technical oversight for health information helplines, including SOPs, triage frameworks, escalation pathways, and approved response scripts.
  
• Train helpline teams in empathetic listening, distress management, and scope boundaries.
  
• Analyze helpline data to identify trends and inform education, advocacy, and program priorities.
  
• Serve as the primary custodian for the accuracy, ethics, and consistency of all health-related content.
  
• Coordinate medical validation processes and ensure timely content updates.
  
• Maintain centralized content repositories with version control, approvals, and audit trails.
  
• Support fact-checking and content review for:
  • Annual and impact reports
    
  • Donor and CSR communications
    
  • Case studies and testimonials
    
  • External publications and presentations
    
• Enable CEPAA and program teams with standardized health communication frameworks and ethical storytelling guidance.
  
• Support hospitals, CHSUs, and Samanvay Kendras in adapting approved materials to local contexts while preserving accuracy and integrity.
  

• Master’s degree in Public Health, Communication, Health Education, Journalism, or a related field.
  
• Minimum of 8 years of progressive experience in health communication, patient education, or public health advocacy.
  
• Proven experience in designing and managing multilingual health content for low-literacy and high-stress environments.
  
• Strong understanding of ethical communication principles, patient rights, and health equity.
  
• Experience in developing training curricula and delivering capacity-building programs for frontline health teams.
  
• Demonstrated ability to lead public awareness campaigns with scientific rigor and emotional intelligence.
  
• Experience with health helpline operations, including SOP development, triage, and quality assurance.
  
• Proficiency in content management systems, version control, and digital collaboration tools.
  
• Excellent writing, editing, and storytelling skills with a track record of producing high-impact, evidence-based content.
  
• Ability to work across disciplines, influence stakeholders, and lead cross-functional initiatives.
  
• Familiarity with national health policies and global childhood cancer frameworks (e.g., WHO, Union for International Cancer Control).
  
• Willingness to travel across states for training, site visits, and program support.