Health Information Management IV/Supervisor

The Health Information Technician IV (Health Information Supervisor) is the operational leader for the Health Information Management (HIM) team and is responsible for team performance, employee development, workflow management, and department outcomes. The role provides daily oversight of health-information operations; safeguards the completeness, accuracy, confidentiality, security, availability, and authorized release of written and electronic health records; and partners with department and organizational leaders to achieve productivity, quality, service, compliance, and improvement goals.

Knowledge, Skills, and Abilities

· Knowledge of Health Information Management operations, health-center functions, general office practices, and electronic health record systems.

· Knowledge of HIPAA, patient-record confidentiality, and applicable federal and state requirements governing health-information use and release.

· Skill in operational leadership, employee coaching, performance management, workflow coordination, meeting facilitation, and clear communication.

· Skill in reviewing performance data, identifying trends, solving practical problems, documenting follow-up, and driving process improvement.

· Skill in using word processing, spreadsheets, databases, email, electronic health record systems, and standard office equipment.

· Ability to organize records and work in alphabetical and numeric order with a high degree of accuracy and attention to detail.

· Ability to exercise sound judgment, manage competing priorities, maintain confidentiality, and communicate professionally with internal and external customers.

· Ability to build teamwork, resolve conflict constructively, and work effectively with employees, leaders, auditors, providers, patients, and partner departments.

· Ability to respond respectfully and effectively to the needs of diverse patient and employee populations.

Physical Requirements

· Ability to hear and speak well enough to communicate in person and by telephone.

· Ability to see well enough to use a computer and read electronic reports, records, and correspondence.

· Ability to bend, reach overhead, pull, and push carts, charts, and other materials as needed.

· Ability to lift up to 20 pounds on a frequent basis.

· Ability to operate a computer and standard office equipment for extended periods.

Environmental Requirements

· Work is primarily performed in an office and healthcare environment with frequent interaction with employees, leaders, patients, auditors, and other departments.

· Work requires regular use of electronic health record and database systems and the secure handling of confidential health information.

· The role may require schedule flexibility to address staffing, workflow, audit, or operational needs.

· The work environment may include frequent interruptions, competing priorities, and time-sensitive service requirements.

Education, Experience and Qualifications

Minimum Qualifications

· High school diploma or equivalent.

· Three years of current Health Information Management experience or an equivalent combination of relevant education and experience.

· Demonstrated experience leading workflows, coordinating team assignments, coaching employees, or supporting department operations.

· Working knowledge of health-record confidentiality, HIPAA requirements, electronic health record systems, and applicable state and federal release-of-information requirements.

· Proficiency with word processing, spreadsheets, databases, email, and standard office equipment.

Preferred Qualifications

· Bachelor’s degree or completion of a health information management certification program accredited by the Commission on Accreditation for Health Informatics and Information Management Education (CAHIIM).

· At least one year of management experience in a professional medical or dental clinic.

· At least two years of experience leading or supervising a Medical Records or Health Information Management team.