Health Plan Epic Tapestry App Analyst II

1101 Vermont Ave NW
Suite 1200
Washington, DC 20005


Kids Are Our Everything.

Department

10015 Information Resources

Pay Range

$97,947.20 - $163,238.40

The Application Analyst II serves as a key member of the HSCSN technology team, supporting application solutions that enable health plan operations, regulatory compliance, and strategic initiatives. Working closely with operational, clinical, financial, technology, and analytics stakeholders across the health plan, this role is responsible for the configuration, maintenance, testing, enhancement, and ongoing support of business applications supporting claims, membership and eligibility, provider operations, utilization management, care management, appeals and grievances, and other core business functions. The Application Analyst II partners with business and technical teams to analyze requirements, optimize workflows, resolve issues, and implement system enhancements that improve operational effectiveness and user experience. The successful candidate combines strong analytical, technical, and communication skills with an understanding of healthcare operations and a commitment to delivering reliable solutions that improve enrollee outcomes and organizational performance. Experience with healthcare payer operations and enterprise business applications is preferred; experience with Epic technologies is a plus.

The Epic Application Analyst II supports the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications. Under guidance from senior analysts and team leads, this role assists in system configuration, troubleshooting, and end-user support to ensure effective use of the application. The analyst collaborates with interdisciplinary teams, gaining exposure to clinical, financial, and operational workflows while contributing to system optimization and user experience improvements.

Minimum Education
Bachelor's Degree Bachelor's degree from a recognized college or university with major course work in computer science, Information Technology, engineering, or equivalent related experience. (Required)

Minimum Work Experience
3 years Three (3) years of experience in the analysis, design, build, testing, and maintenance of Epic EMR or other EMR applications, with a strong understanding of healthcare workflows related to electronic medical record systems. (Required)
3 years Preferred: Working knowledge and subject matter expertise in the assigned operational department area. (Preferred)

Required Skills/Knowledge
Analytical & Problem-Solving Skills – Strong capability to assess complex issues, troubleshoot system functionalities, and develop practical solutions that optimize healthcare and revenue cycle workflows.
Communication & Interpersonal Skills – Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams, document processes clearly, and engage stakeholders with varying levels of technical expertise.
Project Coordination & Time Management – Proven ability to manage multiple tasks and independently coordinate projects of varying complexity, ensuring that objectives are met on time and with high quality.
Healthcare & Revenue Cycle Knowledge – In-depth knowledge of healthcare operations, clinical workflows, and revenue cycle processes, with the ability to leverage Epic systems to align with organizational goals and needs.
Adaptability & Resilience – Ability to adjust priorities based on evolving business needs, stay focused and productive under pressure, and successfully navigate changes in a dynamic healthcare environment.
Collaboration & Teamwork – A proactive and adaptable team member who builds strong relationships, provides valuable feedback, and collaborates to achieve shared goals.
Integrity & Professionalism – Demonstrates a high standard of integrity, accountability, and professionalism, particularly when managing high-pressure situations, while adhering to organizational policies and procedures.

Required Licenses and Certifications
EPIC Certification 60 Days, (Required)

Functional Accountabilities

• Responsible for the design, build, testing, validation, maintenance, and ongoing support of Clinical or Revenue Cycle applications.

• Collaborates with interdisciplinary workgroups to achieve team goals and optimize system functionality.

• Develops intermediate knowledge of system capabilities, applications, and workflows to effectively educate and support end users.

• Participates in routine meetings with department leaders and/or superusers to identify, document, and prioritize system needs.

• Provides technical support services, troubleshooting and resolving system-related issues.

• Supports Epic and other applications through software maintenance, break-fixes, optimizations, special updates, upgrades, and implementations.

• Conducts assessment, coordination, documentation, release note review, testing, and implementation of programming, upgrade, and project requests.

• Provides on-call coverage as scheduled, ensuring timely resolution of system issues.

• Follows prescribed change management, time reporting, and documentation processes to ensure compliance with organizational policies.

• Responds to support calls within designated timeframes, prioritizing issues and providing regular updates until resolution.

• Documents and communicates system support, status updates, and issue resolutions clearly and effectively.

• Maintains current Epic certifications and participates in new version training to stay up to date with system enhancements and best practices.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.