Health & Safety Applications Specialist
About the Role
As our Health & Safety Applications Specialist, you will support and progressively take ownership of the enterprise Health & Safety platform used across Freightways businesses in New Zealand and Australia.
This hands-on role combines application support, troubleshooting, system administration, configuration, testing and release support. You will work closely with business users, technology teams and external partners to keep the platform reliable and effective.
You don't need to be a Health & Safety specialist. We are looking for strong enterprise application support experience and technical aptitude; relevant platform and Health & Safety training will be provided.
Key Responsibilities
- Provide Level 1 and Level 2 application support, investigating and resolving issues across configuration, workflows, permissions and data.
- Manage application incidents, service requests and change requests through to resolution, coordinating specialist or vendor escalation where required.
- Administer users, roles, permissions, organisational structures and controlled system values.
- Configure and maintain forms, workflows, approvals, notifications and business rules within agreed standards.
- Investigate recurring or complex application issues, identify root causes and coordinate effective solutions.
- Support application changes, enhancements, upgrades and releases, including impact assessment, testing, documentation and controlled production deployment.
- Support application data quality, including data corrections, bulk uploads and investigation of issues involving integrations and data flows.
- Maintain configuration, change and approval records and provide system evidence to support audit, assurance and regulatory requirements.
- Coordinate with technology teams, business stakeholders, vendors and support providers to maintain application reliability and resolve issues.
- Maintain system documentation and knowledge resources, train and coach users, and identify opportunities to continuously improve the application and support experience.
About You
You'll bring:
- 3-5 years' experience in application support, application administration, systems support or a similar enterprise technology role.
- Experience supporting and administering an enterprise or business-critical application, such as a SaaS platform, CRM, HRIS, ERP or similar system.
- Strong troubleshooting and problem-solving skills, with experience investigating issues across **configuration, workflows, permissions and data.
- Experience supporting application changes, testing, upgrades and releases within a controlled enterprise environment.
- An understanding of application integrations and data flows, with the ability to work effectively with technical specialists and external vendors.
- Strong communication, stakeholder management and organisational skills, with a customer-focused approach and the ability to take ownership through to resolution.
Why Join Freightways?
This is an opportunity to become the applications specialist for an enterprise platform supporting businesses across New Zealand and Australia.
You will work across a diverse group of businesses, collaborate with technology and operational teams and external partners and build broad capability across enterprise application support, administration, configuration and lifecycle management.
If you are an Application Support Analyst, Application Administrator, Systems Support Analyst, Saas Administrator or Application Specialist who enjoys troubleshooting problems, configuring applications, supporting users and becoming the go-to person for a system, we would like to hear from you.