Health Services Navigator

Equal Opportunity Employer
The mission of the Health Federation of Philadelphia is to promote community health by advancing access to high-quality, integrated, comprehensive health and human services. We believe in and are firmly committed to equal employment opportunity for employees and applicants. We do not discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, disability, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status. This commitment applies to all aspects of the Health Federation of Philadelphia’s employment practices, including recruiting, hiring, training, and promotion.

JOB SUMMARY

The Health Services Navigator works in close collaboration with a clinical and administrative supervisor on a variety of activities that support improving patient outcomes and care coordination. This position requires empathy, compassion, and an understanding of the Ambulatory Health Services (AHS) patient population.

JOB SPECIFICATIONS

Responsibilities/Duties

• Obtain patient records from outside providers (e.g., discharge summaries, consult reports, diagnostic results, etc.).
• Follow up on patient referrals and diagnostic orders (e.g., track appointments and orders to completion, obtain outstanding reports, etc.).
• Provide care coordination services to at-risk patients as needed (e.g., assist patients with outpatient mental health referrals schedule intake appointments, etc.).
• Perform outreach to patients due for care (e.g., at-risk patients with no upcoming appointment, patients due for screenings, patients discharged from emergency department/hospital, etc.).
• Provide patient education (e.g., how to make an appointment, how to contact the HC after hours, proper technique for remote patient monitoring, etc.).
• Refer patients to internal and external resources, as indicated.
• Track and document the outcome of activities in logs and provide monthly statistics.
• Monitor phone calls/voicemails and written communication and respond to inquiries in a timely manner.
• Other duties as assigned.