Health System Specialist

The Health Systems Specialist serves as the direct line supervisor for the Supervisory Medical Support Assistants, Lead Medical Support Assistants and all levels of Medical Support Assistants. They provide administrative and professional supervision necessary for accomplishing the work of the Ambulatory and Emergency Care Clinical Center (AECCC) and the Community Based Outpatient Clinics.

Duties: Assists the Business Manager in resolving day-to day operational issues or the Community Based Outpatient Clinics. Coordinates with various disciplines and program managers to assess operational issues that impact on workload productivity, personnel and supply management, process improvement, space, and equipment. Coordinates all aspects relating to space with relevant personnel. Routinely surveys the outpatient areas to ensure that safety, health, and fire hazards are eliminated. Develops goals and objectives for participant consensus and keeps top management abreast of pertinent issues related to project completion. Analyzes summaries and communicates results to Business Manager, and Associate Chief of Staff and others as indicated. Provides administrative support in the development/integration and implementation of policies and Standard Operating procedures. Prepares white papers and correspondence for top level management, Network Office, and Headquarters as necessary Ensures timely responses to VISN and headquarters request for information/reports. Assist with conducting job analysis for administrative positions. Serves as a hiring official and performs a variety of human resource actions to create new or back-fill vacant positions. Responds to customer/patients concerns and initiates action to resolve identified problems; conducts necessary follow up to ensure a satisfactory resolution. Performs studies/surveys in response to an identified need, or to further assess an opportunity for improvement. Preparing data for analysis, applying business rules and quality assurance Utilizing generated data for descriptive statistics and developing reports to execute action plans when applicable. Works in conjunction with PI Sub council in the development, implementation, administration and monitoring of the PI Program of the Community Based Outpatient Clinic sites or assists in the Medical Centers development of procedures and schedules necessary activities to ensure compliance with VHA Directives, VAMHCS policies and procedures, JCAHO standards and relevant internal and external reviews. Prepares visual tools to demonstrate program objectives, committee function, and use resources such as Microsoft PowerPoint, Excel, Word, and Access. Actively facilitates the timely capturing of workload; support and validates the PCE work load process; monitors the input of required data elements; for all outpatient workload. Coordinates required efforts with relevant staff as needed. Assists in translation of mandated performance measures and clinical reminders into an evaluative process so as to ensure optimal compliance. Coordinates initiatives for assisting VAMHCS in meeting performance measures. Performing audits utilizing Business Intelligence Service Line (BISL) Supervisory Appointment Tools to identify scheduling errors and provide training to educate subordinates. Serves as a Purchase Card holder and procures office supplies. Provides input to the Business Manager for the preparation of the Clinical Center's annual budget Assists the Business Manager in the preparation of the annual equipment and IRM request for both hardware and software needs The incumbent is the responsible EIL official for their location. Coordinates all aspects of project including acquisition of equipment (medical, computer, and telecommunications), construction, space/lease, interior design, contracts, etc. Assists in the monitoring of the financial and utilization tracking systems; utilities data to adjust in providers panels and scheduling patterns. Develops performance plans and evaluates the performance of direct reports, provides administrative oversight and guidance over the performance of the clinical subordinates. Directs recruitment and onboarding activities, research and input for market pay development and reviews, and other personnel administrative tasks. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: 7:30am-4:00pm, Monday-Friday Compressed/Flexible: Not Available Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist/PD512-260270A and PD512-260271A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.