Healthcare Appointment Setter
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Job Title: Healthcare Appointment Setter
Position type: Part-Time
Working Hours: 7:00 AM – 11:00 AM, Monday - Friday Eastern Daylight Time
Salary rate: $5-$7
Key Responsibilities:
- Handle inbound calls from prospective, existing, and past patients, averaging approximately 10 calls per day.
- Convert patient inquiries and qualified leads into booked evaluations using effective sales and closing techniques.
- Conduct outbound follow-ups with prospective and past patients, averaging approximately 25 calls per week.
- Address patient concerns, overcome objections, and encourage appointment bookings.
- Manage leads through GoHighLevel CRM, maintaining accurate records and follow-up activities.
- Follow a structured callback schedule, including initial contact, a 2-day follow-up, and an additional follow-up 3 days later.
- Reactivate inactive leads and past patients to generate new appointments.
- Schedule appointments using Jane EMR or similar healthcare platforms.
- Assist with secure payment collection and maintain accurate patient and scheduling records.
- Assist with Instagram and Facebook posting, engagement, and basic marketing activities.
- Coordinate with the existing content creator on social media initiatives.
- Manage emails, administrative inquiries, data entry, and recordkeeping.
- Provide general virtual administrative support and assist with basic marketing content creation when needed.
Requirements
- At least 1 year of experience in appointment setting, sales, or any other similar role.
- Demonstrated ability to convert leads and inquiries into confirmed appointments or consultations.
- Experience in outbound calling, lead nurturing, objection handling, and patient reactivation.
- Confident, persuasive, professional, and patient-friendly phone presence.
- Medical reception, patient coordination, or healthcare appointment-setting experience preferred, particularly in physical therapy, pelvic floor therapy, or women's health is highly preferred.
- Familiarity with GoHighLevel, Jane EMR, or similar platforms; Jane EMR experience is preferred.
- Able to independently manage leads, follow up consistently, and achieve appointment conversion goals.
- Understanding of patient confidentiality and healthcare privacy requirements.
- Basic experience with Instagram, Facebook, and marketing support is an advantage.
Basic Requirements
- Must speak and write English clearly and professionally.
- Must have relevant work experience.
- Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
- Must be available to attend video meetings with camera on when required.
Technical Requirements
- Computer: Reliable laptop or desktop computer.
- Internet: Stable high-speed internet connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Working webcam for virtual meetings.
- Workspace: Quiet and professional work environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.
Skills
As published by workable · 17 questions · 1 written answer
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter
Short answers (3)
- What is your Date of Birth?
- What is your full government name? (Please enter it in this order: first name, middle name, last name. We use this to properly organize applicants who may have similar names.)
- In a 1–2 minute voice recording, please answer the following question(s): Can you describe your experience managing social media accounts and supporting basic marketing activities, including content posting, audience engagement, and content creation? To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.
Pick from a list (13)
- Are you available to work at this time schedule?
- Do you accept the payment rate listed in the job description for this role?
- Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies?
- Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)?
- Do you have experience using CRMs or related softwares?
- Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed?
- Do you have a reliable computer, headset, and camera available for work if you are offered the position?
- This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired?
- Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust?
- Have you ever been involved in any incident where client or company information was mishandled, leaked, or misused?
- Have you ever been terminated, dismissed, or asked to resign from a previous job due to misconduct, violation of company policy, or performance issues?
- Please mark all that you have experience with
- Do you have previous experience with appointment setting, sales, or any other similar role?
Written answers (1)
- Is there any additional information you’d like to share that may help us better understand your qualifications for this role? (If not, put "none")