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Healthcare Business Development & Billing Support Specialist

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Job Title: Healthcare Business Development & Billing Support Specialist [SL-E]

Position type: Full-time

Work Schedule: Monday to Friday | 8:00 AM – 5:00 PM MDT

Pay Rate: 6-7 USD per hour

Location: Remote - Philippines

Client Overview and Job Summary

Our client is a growing U.S.-based healthcare company focused on expanding access to hearing care by building partnerships between optometry and audiology practices.

This is primarily a business development and appointment-setting role (approximately 75%), with the remaining 25% focused on billing, insurance verification, and healthcare administrative support.

A key focus of the role is outbound business development. You should be confident in picking up the phone, initiating conversations with prospective partners, reaching business owners and decision-makers, generating interest, and booking qualified meetings for the client.

Key Responsibilities

Business Development & Appointment Setting - Approximately 75%

Conduct outbound calls and email outreach to optical centers, optometry practices, audiology centers, and other prospective partners.
Research and identify partnership opportunities in Arizona and across the U.S.
Connect with business owners and decision-makers, introduce partnership opportunities, and generate interest.
Qualify prospects and schedule partnership meetings for the client to close.
Maintain consistent outbound activity and professionally follow up with prospects.
Track leads, outreach activities, follow-ups, and appointments accurately.
Help develop an organized and repeatable outreach process.
Recommend CRM, lead-generation, or outreach tools that can improve efficiency and results.
Proactively identify new opportunities and strategies for business growth.

Medical Billing & Insurance Support - 25%

Approximately 25% of the role may involve intermittent billing and insurance-related tasks.

Assist with medical billing and insurance verification.
Use Availity for billing and insurance-related processes.
Support billing related to hearing aid fitting procedures.
Maintain accurate billing and administrative records.
Provide healthcare administrative support as needed.

Requirements

Requirements

At least 2 years of experience in outbound sales, business development, lead generation, appointment setting, or a similar role.
Proven experience with cold calling and outbound email outreach.
Comfortable initiating conversations with business owners, practice leaders, and other key decision-makers.
Strong ability to build rapport, generate interest, qualify prospects, handle initial objections, and secure appointments.
Excellent written and verbal English communication skills.
Proficiency with Google Workspace, particularly Google Sheets, Docs, Gmail, and Calendar.
Resourceful and comfortable suggesting improvements to tools, workflows, and outreach processes.
Adaptable and able to balance business development responsibilities with occasional billing and administrative tasks.
Strong sense of ownership with a proactive, get-it-done mindset.

Nice to Have

Experience with Availity, medical billing, insurance verification, or insurance eligibility checks.
Previous experience supporting a U.S.-based healthcare company or medical practice.
Healthcare administrative experience, particularly within optometry, audiology, hearing care, or related specialties.
Experience with HubSpot, Copper, Grasshopper, Google Voice, or similar CRM and VoIP platforms.
Experience developing, documenting, or improving outbound sales and lead-generation processes.
Familiarity with B2B healthcare partnerships or business development targeting medical practices.

Tools & Platforms

Basic Requirements

Must speak and write English clearly and professionally.
Must have relevant work experience.
Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
Must be available to attend video meetings with camera on when required.

Technical Requirements

Computer: Reliable laptop or desktop computer.
Internet: Stable high-speed internet connection (minimum 25 Mbps).
Audio: Noise-canceling headset.
Video: Working webcam for virtual meetings.
Workspace: Quiet and professional work environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

As published by workable

First name, Last name, Email, Phone, Address, Education, Experience, Resume, Cover letter

What is your Date of Birth?
What is your full government name? (Please enter it in this order: first name, middle name, last name. We use this to properly organize applicants who may have similar names.)
Are you available to work at this time schedule? yes / no
Do you accept the payment rate listed in the job description for this role? yes / no
Do you have more than 1 year of experience working in the healthcare industry preferably with US clients/companies? yes / no
Do you have experience using EMRs (Electronic Medical Record) and EHRs (Electronic Health Record)? yes / no
Do you have experience using CRMs or related softwares? yes / no
Are you able to join video calls (Zoom, Google Meet, etc.) during your shift and turn on your camera if needed? yes / no
Do you have a reliable computer, headset, and camera available for work if you are offered the position? yes / no
This role requires a background check clearance (NBI clearance, local police clearance, or equivalent). Will you be able to provide one if hired? yes / no
Have you ever been convicted of any crime involving fraud, theft, dishonesty, or breach of trust? yes / no
Have you ever been involved in any incident where client or company information was mishandled, leaked, or misused? yes / no
Have you ever been terminated, dismissed, or asked to resign from a previous job due to misconduct, violation of company policy, or performance issues? yes / no
Please mark all that you have experience with choose any
Is there any additional information you’d like to share that may help us better understand your qualifications for this role? (If not, put "none") written answer
Do you have at least two (2) years of experience in outbound sales, lead generation, business development, and/or appointment setting? yes / no
Do you have experience managing business social media accounts, particularly Facebook, and creating basic marketing content? yes / no
Do you have experience with medical billing, insurance verification, healthcare administration, and/or Availity? If yes, please briefly describe your experience.
Which tools or platforms have you used for sales, CRM, marketing, social media, or administrative work?
What is your expected hourly rate in USD?
In a 1–2 minute voice recording, please answer the following question(s): Imagine you are cold-calling an optical practice to introduce a potential business partnership.Please demonstrate how you would introduce yourself, create interest in the partnership, and ask for a meeting with the decision-maker. To record your answer, you can use a free recorder such as www.vocaroo.com. Simply click record, speak clearly. Once you’re done recording, copy the link and paste it below.