Healthcare IT Service Engineer
Description
Role Overview
The Healthcare IT Service Engineer provides 24x7 first-line and on-site technical support for connected care and clinical IT solutions. The role requires strong communication and customer-service skills to guide non-technical end users through troubleshooting steps, translate technical issues into clear, practical actions, and maintain calm, professional service during time-sensitive clinical situations. The engineer troubleshoots hardware, software, and network-related issues, performs installations and preventive maintenance, and ensures service delivery meets customer expectations and applicable regulatory and quality requirements.
Key Responsibilities:
Provide first-line 24x7 technical support, maintenance, and installation services to customers, communicating appropriate solutions and actions in accordance with applicable regulatory guidelines.
Provide customers with guidance on the operation and maintenance of the solutions.
Accurately document service activities, including diagnostics, resolutions, and case status, in the service management system.
Manage customer complaints and feedback in accordance with established processes, ensuring information is accurately recorded to facilitate timely follow-up.
Requirements:
Bachelor’s degree in Electrical Engineering, Computer Engineering, Information Systems, or a related discipline.
Two to three years of relevant IT experience; fresh graduates are also welcome to apply.
Strong customer focus, with the flexibility to work overtime when necessary and participate in 24x7 on-call standby support.
In-depth knowledge and experience in IT environments, including system administration, networking, storage, databases, virtualization, and high-availability concepts and solutions.
Ability to work collaboratively and share knowledge and experience with colleagues.
Immediately available is highly preferred.
Working Conditions
Role involves a mix of remote support and on-site visits to customer / hospital locations.
May require work during evenings / weekends and participation in a 24x7 on-call roster.
Work may be performed in clinical environments and requires adherence to site safety, infection control, and access procedures.
We offer an remuneration package to the right candidates. Interested parties are invited to apply by submitting your CV with expected salary and date of availability.
Data collected will be used for recruitment purpose only.