Healthcare Operations Manager

# Healthcare Operations Manager — U.S. Healthcare & Wellness ## Company Overview *Not specified.* ## Job Summary We are seeking an **experienced Healthcare Operations Manager** based in India to oversee the **day-to-day non-clinical operations** of a growing **U.S.-based healthcare and wellness organization**. The role involves managing multiple locations, optimizing processes, and ensuring operational excellence to support organizational growth and efficiency. The ideal candidate will be accountable, proactive, and capable of working independently while collaborating with senior leadership. ## Responsibilities - Coordinate **daily operations** across two U.S. healthcare/wellness locations. - Manage and hold **administrative/offshore team members** accountable. - Conduct **daily operational huddles** to align team activities. - Monitor **appointment schedules** and **provider utilization**. - Track **incoming leads, calls, appointments, and conversions**. - Ensure **rapid follow-up** on missed calls and leads. - Monitor **cancellations, no-shows**, and **patient recalls**. - Coordinate **billing, revenue cycle management (RCM)**, and **prior-authorization workflows**. - Create and maintain **Standard Operating Procedures (SOPs)**. - Manage **projects and deadlines** effectively. - Coordinate with **vendors and technology platforms**. - Identify **bottlenecks** and recommend **automation and process improvements**. - Produce **daily and weekly management dashboards**. - Escalate **clinical, financial, or operational issues** appropriately. - Maintain **strict HIPAA/privacy standards** to ensure patient confidentiality and data security. ## Qualifications - **5+ years** of experience working with **U.S. healthcare organizations**. - Proven experience supporting **U.S. medical practices, healthcare groups, MSOs, medical billing organizations, wellness companies, medspas, or multisite healthcare organizations**. - Demonstrated experience in **team management** and **operations**. - Strong knowledge of **patient scheduling, revenue-cycle concepts, and KPI reporting**. - Proficiency with **CRM systems, Excel/Google Sheets**, and **SOP development**. - Experience with **healthcare EHR/practice-management platforms** and **automation systems**. - Excellent **communication skills** and **spoken English**. - Ability to work **independently** and **manage multiple priorities**. ## Preferred Skills - Experience with **healthcare EHR and practice management platforms**. - Familiarity with **healthcare automation tools**. - Strong **problem-solving** and **process improvement** skills. - Ability to **manage remote teams** across multiple locations. - Knowledge of **HIPAA/privacy standards**. ## Experience - Minimum of **5 years** in healthcare operations, specifically supporting U.S. healthcare entities. - Prior experience managing **teams of varying sizes**. - Proven track record of **improving operational KPIs** and **process efficiencies**. ## Environment - **Remote work** based in India. - Collaboration with **U.S.-based teams** during **U.S. business hours**, with significant overlap with **Arizona time**. - Work involves managing **multiple locations** and coordinating with **vendors and technology platforms**. - The role requires adherence to **HIPAA/privacy standards** and maintaining **confidentiality**. ## Salary *Not specified; compensation is **competitive** and based on **healthcare and management experience**.* ## GrowthOpportunities *Not specified.* ## Benefits *Not specified.*