Healthcare Operations Specialist

Job Title: Healthcare Operations Specialist

Location: South Africa

Job Type: Full-Time, Remote

Working Hours: US Hours (9am-5pm EST)

Salary: South African Rand (ZAR)

Position Overview
We are seeking a highly organized, detail-oriented, and adaptable ABA Operations Specialist to join a growing ABA (Applied Behavior Analysis) organization. This is a dynamic operational role designed for individuals who thrive in fast-paced healthcare environments and enjoy supporting multiple business functions.

Rather than hiring for a single department, we are looking for strong operational professionals with transferable skills across various administrative areas. Successful candidates will be placed into the function that best aligns with their experience, strengths, and the organization's needs.

If you have a background in healthcare administration, medical billing, intake coordination, insurance authorizations, compliance, quality assurance, or office operations, we'd love to hear from you.

Key Responsibilities:

Depending on your experience and final placement, responsibilities may include:

• Managing patient intake and onboarding processes
• Coordinating insurance verifications and authorizations
• Supporting medical billing and claims administration
• Maintaining accurate client documentation and electronic records
• Ensuring compliance with company policies, payer requirements, and regulatory standards
• Performing quality assurance reviews and auditing documentation
• Scheduling appointments and coordinating clinician calendars
• Providing administrative support to clinical and operational teams
• Communicating professionally with families, providers, and insurance companies
• Maintaining confidentiality and HIPAA compliance
• Identifying process improvements and supporting operational efficiencies
• Assisting across multiple departments as business needs evolve
• Assist with patient, provider, and referral coordination.
• Maintaining accurate records and documentation.
• Monitor workflows and follow up on outstanding tasks.
• Assist with reporting, data entry, and process improvements.

Requirements

• Previous experience in healthcare administration, ABA administration, medical administration, or a similar operational environment is an advantage
• 2+ years of administrative or operations experience, preferably in healthcare.
• Experience in one or more of the following:
• Intake Coordination
• Medical Billing
• Insurance Authorizations
• Quality Assurance
• Compliance
• Office or Practice Administration
• Client Services or Patient Coordination
• Strong administrative and organizational skills
• Excellent attention to detail and accuracy
• Ability to prioritize multiple tasks and work independently
• Excellent written and verbal English communication skills.
• Proficiency with Microsoft Office and web-based systems
• Experience working with electronic medical records (EMR) or healthcare software is advantageous
• Experience within the ABA or behavioural healthcare industry is highly desirable
• Strong understanding of healthcare terminology and workflows.
• Highly organized with strong attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook) and Google Workspace.

Ideal Candidate:

We're looking for someone who is:

• Highly organized and process-driven
• Adaptable and comfortable wearing multiple hats
• A proactive problem solver
• Able to learn new systems and processes quickly
• Customer-focused with excellent interpersonal skills
• Calm under pressure and able to manage changing priorities
• Passionate about supporting clinical teams and delivering an exceptional client experience

Why Join Us?

This role offers the opportunity to become part of a growing ABA organization where operational excellence is highly valued. You'll have the chance to develop your skills across multiple functions, work alongside experienced professionals, and contribute to improving the lives of children and families through exceptional operational support.

Please note: This is a multi-function operational position. Your final area of responsibility will be determined based on your experience, strengths, and business requirements, allowing us to match you to the role where you can make the greatest impact.

Benefits

1. Comfortable working U.S. hours
2. Remote work from home

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