Healthcare Virtual Assistant (Bilingual Spanish-English)

Full-Time; Monday–Friday, 9:00 AM – 5:00 PM

Key Responsibilities
Client Relations & Patient Support
Build and maintain positive relationships with patients.
Serve as the primary contact for patient questions and concerns.
Conduct routine wellness and follow-up calls.
Ensure patients receive timely support and assistance.
Escalate concerns to appropriate team members when necessary.
Scheduling & Coordination
Schedule and coordinate patient appointments.
Manage calendar updates, reschedules, and cancellations.
Send appointment reminders and follow-up communications.
Coordinate between patients and providers to ensure seamless service delivery.
Patient Engagement
Maintain consistent communication with active patients.
Conduct patient satisfaction and wellness outreach.
Encourage appointment attendance and treatment compliance.
Identify opportunities to improve the patient experience.
Administrative Support
Update and maintain accurate records within CRM and EHR systems.
Document all client interactions and communications.
Assist with onboarding activities and patient follow-up processes.
Support operational and administrative projects as assigned.
Communication & Relationship Management
Maintain a professional and empathetic demeanor during all interactions.
Handle phone, email, text, and virtual communications effectively.
Collaborate with internal teams to ensure high-quality patient care and service.

Qualifications
Fluent in English and Spanish (spoken and written).
Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Experience in healthcare, telehealth, behavioral health, customer service, or client
support preferred.
Strong organizational and multitasking skills.
Ability to work independently in a remote environment.
Comfortable handling high volumes of phone calls and patient communications.
Professional phone presence and interpersonal skills.

Preferred Qualifications
Experience working with seniors or healthcare patients.
Familiarity with CRM, EHR, and scheduling platforms.
Previous client relations, care coordination, or patient support experience.
Remote work experience

Location: Remote - Honduras

Skills required for this job:

• Customer relationship management (CRM)
• Electronic health record (EHR)
• Healthcare
• Patient education and counseling
• Scheduling