Healthcare Virtual Assistant
We are a US-based company seeking medically trained staff based in the Philippines.
As a Healthcare Virtual Assistant®(HVA), you will work directly with our clients -- doctors and other medical professionals based in the USA.
We help our clients improve workflow, save time, and remove the burden of in-room documentation. An HVA can also help with back-office and administrative tasks.
Our goal is to help you succeed in this up-and-coming field of medical documentation and healthcare virtual assisting. Join the Hello Rache family and apply today!
You will have the following responsibilities:
- Live virtual scribing
- Attend to patient communications and interaction (phone/email/video)
- Respond to inquiries about healthcare services/tasks
- Gather medical or insurance information
- Manage appointment calendar
- Update patient chart records
- Research helpful information
- Handle administrative tasks/back-office in a medical setting (e.g., fax/file management, transcription)
Requirements
You will be successful in this role if you have the following qualifications:
- You are a graduate of any allied health profession
- You can speak and write well in English. Proficient with medical terminologies and practices.
- Internet subscription/speed: At least 10mbps (DSL/Fiber only)
- Have reliable computer hardware and software (will be verified by our tech team)
- Have a webcam, headset, and a quiet working environment with a neutral background and lighting
- Able to work at night i.e, 11 pm-8 am (8 am - 5 pm Arizona time)
- Applicants must be Filipino citizens residing in the Philippines. Those with dual citizenship or permanent residency in another country are not eligible.
Minimum & Recommended System Requirements
MINIMUM:
WINDOWS
Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required
CPU: Intel Core i3, i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list
Memory: 8 GB RAM
Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 14 Sonoma
(macOS 15 Sequoia support preferred)
MacBook Air: 2020 or newer
MacBook Pro: 2018 or newer
iMac: 2019 or newer
Mac Mini: 2018 or newer
Mac Pro: 2019 or newer
iMac Pro: 2017
Memory: 8 GB RAM
Storage: 128 GB SSD
Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)
RECOMMENDED:
WINDOWS
Operating System: Windows 11 Pro (64-bit) – Genuine License Required
CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer
Memory: 16 GB RAM
Storage: 128 GB SSD or higher
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 15 Sequoia
Model: Any Apple Silicon Mac (M1, M2, or M3 series)
Memory: 16 GB RAM
Storage: 256 GB SSD
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)
Peripherals for all systems:
High-quality headset with a microphone
(Recommended: Plantronics Audio 628 USB or equivalent)
High Quality HD Webcam (720p or 1080p)
(Recommended: A4Tech PK-910H or equivalent)
--
Benefits
Competitive Pay Rates
Our pay rates are one of the highest in the industry.
Free Training & Certification
We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Healthcare Virtual Assistant®.
Work From Home
Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.
Long-Term Work Relationship
You will work with the same client consistently, leading to the development of a long-lasting work relationship.
US-Based Clients
Our Healthcare Virtual Assistants® work with doctors and other medical professionals based in the USA.
Passionate Community
Join the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.
Skills
As published by workable · 27 questions · 11 written answers
Basics
First name, Last name, Email, Headline, Phone, Photo, Education, Experience, Summary, Resume, Cover letter
Short answers (2)
- Please paste your Facebook profile link. (e.g. https://www.facebook.com/LtotheAA )
- Please upload a 60-90-second introduction video to a Google Drive folder. You should appear on camera from the waist up with your face and hand gestures visible to the audience. In the video, please provide a brief overview of your work experience/s ( in English ) that is/are relevant to the position you are applying for. Once you have uploaded the video, please share the link below and ensure that the folder's sharing settings are set to "Anyone with the link."(Do not use slideshow presentations).
Pick from a list (9)
- Is this your first time to apply in HelloRache? ( If you are re-applying for the position then please use a different email address from your first application)
- Citizenship
- Are you a Filipino Citizen who resides in the Philippines?
- Facebook is an important platform for HelloRache HVA community group interaction. That being said, your facebook name must include at least your real last name (e.g. "Louis Paloma" / "LA Paloma" are both acceptable). Are you amenable to this? If your fb name doesn't already reflect it, here's how to change it: https://www.facebook.com/help/173909489329079
- Our trainings are from Monday through Friday night shifts (PH time). Will you be able to attend this?
- What is your highest educational attainment? Select only one from the choices given.
- How did you hear about us?
- Kindly tick the result from your personality test.
- By answering this form and providing information/data signifies that you have expressly consented to the processing of any personal and/or sensitive personal information that might be collected from you for the purpose provided in this form. You understand and accept that this may include access to personal and/or sensitive personal data as provided under the Data Protection Act of 2012.
Written answers (11)
- Complete Address - Please FOLLOW THIS FORMAT. Unit/ Room No., Floor, Building Name, Lot # Block # Phase # House #, Street Name, Subdivision, Barangay, Municipality, Province, Zip Code, Country
- What are your skills?
- Please state any other foreign language ability (if any)
- For what reasons have you missed work in a previous job?
- Do you have any other commitments that may affect your ability to attend our training and eventually work?
- Do you have any travel plans for this year?
- Do you have any pending visa applications? If yes, explain in detail.
- Please run an internet speed test and post the link to your results here. The required results for your internet speed test should not be less than 10 MBPS, BOTH for your upload and download speed. Please refer to this link provided: https://www.speedtest.net
- Please take the typing test and post the link to your results here. The required result of your typing test should not be less than 50 WPM and have an accuracy of at least 95%. Please refer to this link provided: https://thetypingcat.com/typing-speed-test/1m
- If you were referred by a friend and is in HelloRache, please state his/her complete name. (1 name only)
- If you encounter any errors while submitting your application, please feel free to email us at recruiting@hellorache.com.
Attachments (5)
- Please upload a copy of your updated/valid NBI Clearance. Note: NBI Clearance must still be valid for at least four months before the date of expiration.
- Please upload your diploma(s).
- Please upload your certifications in healthcare, e.g., medical transcription, CPC, etc. (if any; if none, please reupload your diploma /TOR here). Applicants must have successfully completed a 4-year allied healthcare course.
- Please upload 1 of the following valid government IDs: < Passport> PVC-type ID card with current address stated: (Unified Multi-Purpose ID, Voter's ID, or National ID) If you have none of the above, we suggest getting/renewing your passport. Uploading any other IDs not listed above will invalidate your application. Note: Identification documents must be valid for a minimum of six (6) months before their expiry date.
- Take the free personality test. https://www.16personalities.com/free-personality-test Start the exam by clicking the "Take the Test” button. Save the result to be emailed to your email inbox, and kindly upload a screenshot of your result.