Healthcare Virtual Assistant

Salary: $3 – $4 per hour

Job Summary:
Join forces with us as an organized and personable Behavioral Health Scheduling Coordinator, managing scheduling and patient communications for a solo clinical psychology practice. You’ll keep the calendar full, coordinate assessments for military-referred veterans and applicants, and serve as a warm, professional first point of contact for patients and referring doctors. It’s a great match if you’re comfortable with sensitive health information and take confidentiality seriously.

Key Responsibilities:

• Contact the practice’s military referral contact every morning for the list of veterans and applicants needing assessments

• Book referred veterans and applicants into the designated calendar blocks

• Fill gaps in the calendar by offering open slots to designated patients

• Get back in touch with patients who have no upcoming appointment

• Give military and cash-pay patients first choice of preferred appointment times

• Check insurance eligibility and confirm cards on file and outstanding balances

• Monitor RingRx voicemails and texts and respond to patients promptly

• Run the practice inbox and answer emails from patients and doctors

• Help with outreach to local clinicians to strengthen care coordination relationships

• Work in SimplePractice while following strict HIPAA protocols and two-factor authentication

Mandatory Skills:

• Proven experience in medical or behavioral health scheduling and patient communication

• Hands-on experience with practice management or EHR software (SimplePractice preferred)

• Experience checking insurance eligibility and benefits

• Strong understanding of HIPAA and the handling of confidential patient information

• Comfortable using two-factor authentication and following strict data security procedures

• Excellent written and spoken English with a professional, compassionate manner by phone and email

• Strong communication skills

• Composed, organized, and independent

Preferred Skills:

• Experience in a mental health, psychology, or therapy practice

• Familiarity with RingRx or similar business phone and texting platforms

• Experience coordinating referrals or working with military or veteran populations

• Experience with outreach to healthcare providers

• Basic social media posting experience

• Able to stay organized across several priorities at once

Why Join Us:
This is a chance to be a trusted, central part of a small practice where your work directly affects patients’ access to care. You’ll work closely with a supportive provider, take real ownership of your area, and have room to grow as the practice grows.