HEART Homes Program Manager

JOB TITLE: HEART Homes Program Manager

DEPARTMENT: Medical

POSITION SUMMARY:

The H.E.A.R.T Homes Program Manager is responsible for the day-to-day administration, coordination, and operation of the H.E.A.R.T Homes program.
The Program Manager ensures that program operations are organized, effective, compliant, and responsive to the needs of residents while supporting a safe, respectful, culturally responsive and person-centered living environment.
The Program Manager provides administrative and operational leadership for the program, including staffing coordination, scheduling, resident and program documentation, housing coordination, communication, quality assurance, compliance, program development, and community partnerships.
The Program Manager works closely with the RN Clinical Coordinator to ensure that administrative, operational, and clinical responsibilities are appropriately coordinated. The Program Manager supports implementation of established care processes and facilitates communication between residents, families, program staff, clinical personnel, healthcare providers, Tribal departments, and community partners. The Program Manager does not independently provide clinical services outside the scope of their training, licensure, or assigned responsibilities.
The position requires strong organizational, interpersonal, supervisory, problem-solving, and communication skills, as well as the ability to maintain confidentiality and work effectively with elders, families, staff, healthcare providers, Tribal leadership, and community partners.

JOB DUTIES:

PROGRAM ADMINISTRATION AND OPERATIONS
• Manage the day-to-day administrative and operational activities of the H.E.A.R.T. Homes Program.
• Ensure program services and activities are delivered in accordance with established policies, procedures, program standards, and applicable requirements.
• Coordinate program schedules, staffing assignments, resident needs, appointments, meetings, and other operational activities.
• Monitor daily program operations and identify issues requiring follow-up or corrective action.
• Coordinate communication among residents, families, caregivers, program staff, clinical staff, healthcare providers, and other service providers.
• Maintain effective communication with the Health Services Director regarding program activities, concerns, staffing, resident needs, incidents, and operational issues.
• Coordinate housing-related activities and communicate with appropriate housing, maintenance, facilities, and Tribal departments as needed.
• Assist with the coordination of resident transitions, admissions, discharges, referrals, and changes in services.
• Ensure residents are treated with dignity, respect, privacy, and cultural sensitivity.
• Promote a person-centered, trauma-informed, and culturally responsive approach to program operations.
• Respond appropriately to resident, family, staff, and community concerns and facilitate resolution when appropriate.
• Participate in program meetings, interdisciplinary meetings, staff meetings, and other meetings as assigned.
DOCUMENTATION AND COMPLIANCE
• Manage the day-to-day administrative and operational activities of the H.E.A.R.T. Homes Program.
• Ensure program services and activities are delivered in accordance with established policies, procedures, program standards, and applicable requirements.
• Coordinate program schedules, staffing assignments, resident needs, appointments, meetings, and other operational activities.
• Monitor daily program operations and identify issues requiring follow-up or corrective action.
• Coordinate communication among residents, families, caregivers, program staff, clinical staff, healthcare providers, and other service providers.
• Maintain effective communication with the Health Services Director regarding program activities, concerns, staffing, resident needs, incidents, and operational issues.
• Coordinate housing-related activities and communicate with appropriate housing, maintenance, facilities, and Tribal departments as needed.
• Assist with the coordination of resident transitions, admissions, discharges, referrals, and changes in services.
• Ensure residents are treated with dignity, respect, privacy, and cultural sensitivity.
• Promote a person-centered, trauma-informed, and culturally responsive approach to program operations.
• Respond appropriately to resident, family, staff, and community concerns and facilitate resolution when appropriate.
• Participate in program meetings, interdisciplinary meetings, staff meetings, and other meetings as assigned.
STAFF SUPERVISION AND COORDINATION
• Provide direct supervision and day-to-day guidance to assigned program staff.
• Manage the day-to-day administrative and operational activities of the H.E.A.R.T. Homes Program.
• Ensure program services and activities are delivered in accordance with established policies, procedures, program standards, and applicable requirements.
• Coordinate program schedules, staffing assignments, resident needs, appointments, meetings, and other operational activities.
• Monitor daily program operations and identify issues requiring follow-up or corrective action.
• Coordinate communication among residents, families, caregivers, program staff, clinical staff, healthcare providers, and other service providers.
• Maintain effective communication with the Health Services Director regarding program activities, concerns, staffing, resident needs, incidents, and operational issues.
• Coordinate housing-related activities and communicate with appropriate housing, maintenance, facilities, and Tribal departments as needed.
• Assist with the coordination of resident transitions, admissions, discharges, referrals, and changes in services.
• Ensure residents are treated with dignity, respect, privacy, and cultural sensitivity.
• Promote a person-centered, trauma-informed, and culturally responsive approach to program operations.
• Respond appropriately to resident, family, staff, and community concerns and facilitate resolution when appropriate.
• Participate in program meetings, interdisciplinary meetings, staff meetings, and other meetings as assigned.
PROGRAM DEVELOPMENT AND QUALITY IMPROVEMENT.
• Manage the day-to-day administrative and operational activities of the H.E.A.R.T. Homes Program.
• Ensure program services and activities are delivered in accordance with established policies, procedures, program standards, and applicable requirements.
• Coordinate program schedules, staffing assignments, resident needs, appointments, meetings, and other operational activities.
• Monitor daily program operations and identify issues requiring follow-up or corrective action.
• Coordinate communication among residents, families, caregivers, program staff, clinical staff, healthcare providers, and other service providers.
• Maintain effective communication with the Health Services Director regarding program activities, concerns, staffing, resident needs, incidents, and operational issues.
• Coordinate housing-related activities and communicate with appropriate housing, maintenance, facilities, and Tribal departments as needed.
• Assist with the coordination of resident transitions, admissions, discharges, referrals, and changes in services.
• Ensure residents are treated with dignity, respect, privacy, and cultural sensitivity.
• Promote a person-centered, trauma-informed, and culturally responsive approach to program operations.
• Respond appropriately to resident, family, staff, and community concerns and facilitate resolution when appropriate.
• Participate in program meetings, interdisciplinary meetings, staff meetings, and other meetings as assigned.
COMMUNICATION AND COMMUNITY RELATIONS.
• Serve as a professional representative of the H.E.A.R.T. Homes Program when interacting with residents, families, Tribal departments, healthcare providers, community organizations, and other stakeholders.
• Promote positive relationships between the program and the Tribal community.
• Communicate program information clearly and professionally while protecting confidential information.
• Participate in community outreach, educational activities, and program presentations as assigned.
• Respond to inquiries and concerns in a timely, respectful, and solutions-oriented manner.
SAFETY AND EMERGENCY PREPAREDNESS
• Promote a safe living and working environment for residents, staff, visitors, and community partners.
• Ensure program staff are familiar with applicable emergency procedures and safety protocols.
• Participate in emergency preparedness planning, drills, and response activities as assigned.
• Ensure safety concerns, hazards, injuries, and incidents are promptly reported and addressed.
• Coordinate with appropriate Tribal departments and emergency services when necessary.
• Follow established procedures related to infection prevention, workplace safety, resident safety, and emergency response.
OTHER DUTIES
• Promote a safe living and working environment for residents, staff, visitors, and community partners.
• Ensure program staff are familiar with applicable emergency procedures and safety protocols.
• Participate in emergency preparedness planning, drills, and response activities as assigned.
• Ensure safety concerns, hazards, injuries, and incidents are promptly reported and addressed.
• Coordinate with appropriate Tribal departments and emergency services when necessary.
• Follow established procedures related to infection prevention, workplace safety, resident safety, and emergency response.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Work, Public Administration, Health Services, Healthcare Administration, Human Services, or a related field preferred.
• Minimum of five (5) years of progressively responsible experience in program management, elder services, healthcare, housing, social services, human services, or a related field preferred.
• Demonstrated experience supervising or providing leadership to staff.
• Equivalent combinations of education, training, and experience may be considered based on the needs of the program

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated ability to effectively supervise, lead, motivate, and support employees.
• Knowledge of program administration, service coordination, documentation, and quality improvement practices.
• Experience working with Tribal programs and communities preferred.
• Knowledge of elder services, aging-in-place models, supportive housing, or related services preferred.
• Experience with case management, care coordination, resident services, or interdisciplinary service delivery preferred.
• Ability to establish and maintain effective working relationships with elders, families, employees, healthcare providers, Tribal departments, and community partners.
• Strong written, verbal, organizational, and interpersonal communication skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a changing environment.
• Ability to exercise sound judgment, maintain appropriate professional boundaries, and resolve problems effectively.
• Ability to handle confidential and sensitive information appropriately.
• Knowledge of applicable confidentiality requirements and professional standards.
• Ability to use computers and standard office software, electronic record systems, scheduling systems, email, and other technology necessary to perform the duties of the position.
• Ability to work independently while also functioning effectively as part of an interdisciplinary team.
• Commitment to providing respectful, culturally responsive, person-centered services.
• Ability to communicate effectively with individuals from diverse backgrounds and with varying levels of ability and support needs

LICENSE AND CERTIFICATE REQUIREMENTS

• Valid WA State Driver’s License
• Additional certifications or training may be required based on program responsibilities and applicable policies.

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

POLICIES AND INSTRUCTIONS

The Tribe complies with the Tribal Preference policy outlined in the Tribal Employment Rights Ordinance (TERO), STC Title 14, Chapter 1, Subsection 14.01.120(A)(2) of the Swinomish Tribal Code.

1. The Tribe strives for a drug-free workplace environment. Drug and alcohol screening at time of hire is mandatory in sensitive and hazardous positions and where required by the job announcement/description or positions working with Tribal youth.
2. Read the job announcement and position description carefully.
3. Complete all requested information on the application. Do not write "see resume."
4. Read the information in the signature area carefully, then sign and date the application.