HEC Network Operations 2nd Level Support
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HEC Network Operations 2nd Level Support
Minimum Requirements:
Experience
- Minimum 3-5 years relevant experience, working as a network engineer in enterprise production or data center environments
Technical Skills
- Ability to process more complex network issues with a high degree of autonomy
- Working on monitoring/ orchestrator tools
- Knowledge of security aspects of systems
Other Skills
- Foundational ITIL knowledge
- Working via standard ITSM tools
- Technology Certification(s) CCNA/CCNP preferred.
- ITIL certification/s
- Experience in a customer-facing engineering role
Responsibilities:
- Ensure stability, performance, and security of the HEC network
- Perform tasks associated with Service Requests and Incident Management Processes.
- Perform lifecycle management/change management activities
- Work with Network Ops 3rd Level Support on identifying unknown errors
- Document findings in the Known Error Database (KEDB).
- Assist Service Desk and Level 1 support staff to incrementally take over more tasks.