Help Desk 1 with Security Clearance
Summary
Provides first-line IT support, triages tickets, and maintains user accounts for a cybersecurity-focused organization.
The Level 1 Help Desk Specialist shall possess the following capabilities: * Utilize work aids to resolve tickets at lowest level of support * Receive, triage, and route tickets to Tier 2 Help Desk accordingly * Compile and organize data for monthly status reports * Develop an understanding of the numerous process flows to other IT systems, create and maintain user accounts * Create Help Desk tickets in the designated ticket tracking system, provide an initial acknowledgement to the end user va…