Help Desk Agent - On SIte

job summary: Must be legally authorized to work in the US without additional sponsorship. Must be able to work on site in Mechanicsburg PA The Tier 1 Helpdesk is responsible for ensuring customer satisfaction by resolving technical issues and ensuring end-user needs are met.Provides remote phone, email and chat troubleshooting support for application, desktop, network and mobile device issues (incidents), as well as customer requests (i.e. password resets), and record all information accurately…