Help Desk Analyst I at HO

Position: Help Desk Analyst I Location: Remote Client: State of Ohio Duration: 12 Months Job Description: We are seeking a Help Desk Analyst I to provide Tier 1 support for statewide child-serving systems. The role assists providers and county staff with system navigation, issue resolution, secure access, and policy implementation across multiple platforms. The ideal candidate will handle inquiries via phone, email, web, and chat; validate identities; assist with provider agreements; identify d…