Help Desk Analyst
About Octave Federal
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Octave Federal, the new brand identity for Hexagon US Federal, is an independent subsidiary of Octave exclusively focused on bringing the broad range of Octave technologies to the US Federal government and its partners. With more than 40 years of experience, we empower agencies and industry partners to operate with speed, precision and greater confidence.
This job is for you if you:
What we are expecting from you (i.e. the qualifications you must have):
- CompTIA Security+ Certification Ability to remain in a stationary position and operate a computer for extended periods.
- Occasional ability to move or transport items up to 50 pounds.
- Communicate effectively in English (verbal, written) and possess visual and auditory acuity for tasks and safety.
- Manage multiple tasks, prioritize, and maintain focus in dynamic environments.
- Demonstrate strong problem-solving, critical thinking, and analytical skills.
- Maintain consistent attendance, punctuality, and high professional standards.
- High School Diploma
- 2 or more years of experience in related IT technical field
- Ability to keep up with technical innovations and IT trends
- Exceptional interpersonal and communication skills
Required Level of Security Clearance:
- Must be a US Citizen and have the ability to obtain and maintain a DoD Secret Security Clearance.
- Security Clearance not required at the time of hire.
- No expected travel.
Salary Transparency:
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome
Everyone is welcome. At Octave, we believe that bringing together people with different perspectives strengthens both our team and our work. We are committed to providing equal opportunities, treating all individuals with fairness, and fostering an environment where everyone can thrive.
Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
Skills
As published by lever · 18 questions · 7 written answers
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (11)
- Are you at least 18 years of age? optional
- Highest level of education optional
- Are you a U.S. citizen? optional
- Do you currently hold or have you ever held Dual Citizenship?
- What level security clearance do you currently hold? optional
- Have you ever been denied a security clearance or had a security clearance revoked? optional
- Are you subject to the terms of a non-compete, non-disclosure, or other agreement that may affect your employment relationship with Octave Federal? optional
- Will you relocate if necessary for the position? optional
- Please select how often you are willing to travel: optional
- Please indicate the source of referral to Octave Federal: optional
- If you believe you belong to any of the categories of protected veterans please indicate by choosing the appropriate option. optional
Written answers (7)
- Please enter your home address: optional
- If not a U.S. citizen, provide your type of sponsorship required now or in the future.
- If yes, please list the countries of citizenship optional
- Have you ever been employed with Octave Federal or any of its subsidiaries? If yes, please provide the dates you were employed, the division name, and the name you were employed under.
- Do you have relatives employed at Octave Federal or any other entities? If yes, please list name(s) and relation.
- Please enter your salary expectations:
- Referral - Please provide the name of Octave Federal employee that referred you: optional